GENERAL HELP

Need assistance while learning remotely? The Technology Department has your back!

Just send a help request to tech@hcsdk12.org and we'll get back to you as soon as we can.

Q: How do I connect a school Chromebook to a printer so we can print as needed?

A: Here's how to connect your Chromebook to your home printer, but please note: all printers are different and behave differently with regard to connecting to devices. If any or all of the steps listed do not work, please refer to the documentation that came with your printer.

Q: How do I connect a school Chromebook to my home WIFI network?

Q: How does my child access the apps they have accounts for from school?

A: At K-8, we use a service called Clever to make logging in to most of the apps students use for school easier. Here's how to sign-in to Clever.

Q: Why is my child missing some toolbars in Google Docs or Slides?

A: At some point, you probably told your Chromebook to open a Doc or Slide in the Docs or Slides app. These apps don't have all the same tools you are used to. Luckily, you can change this just by following the instructions here. Be prepared: it's a lot of steps!

Q: We don't have a printer. Can't my child fill in their work online?

A: Don't worry - you don't need to buy a printer or gallons of printer ink. There's an app you can use to fill in documents online. It's called Kami, and here's a video to show you how your child can use it to do their work online.

USING CLASSROOM

Is your teacher using Google Classroom for messages, assignments and quizzes? Want to know a little more about how to get around in Classroom?

Check out this video that gives you a tour of Google Classroom as a student.


⬅️ CLICK THE IMAGE TO WATCH

Did you know your child can create their own digital artwork to submit for an assignment? Here's how to use Canvas, a simple app from Google, to create digital drawings.

Sick of printing things out? Here's how to use an app called Kami to fill in any digital documents your teacher shares with you, so you can turn them in with Google Classroom.

Is your teacher not using Google Classroom, but you are also sick of printing things out? Kami can be used outside of Classroom as well. Here's a video that shows you how.

USING MEET

Is your teacher planning on using Google Meet to have live class meetings?

Check out this helpful video that shows you how to get started using Google Meet.


⬅️ CLICK THE IMAGE TO WATCH

There are certain things you should and shouldn't do when using Google Meet as a student. Before your child attends their first live class, go over this list of pointers with them.