GENERAL HELP

Need assistance while learning remotely? The Technology Department has your back!

Just send a help request to tech@hcsdk12.org and we'll get back to you as soon as we can.

Q: How do I connect a school Chromebook to a printer so we can print as needed?

A: Here's how to connect your Chromebook to your home printer, but please note: all printers are different and behave differently with regard to connecting to devices. If any or all of the steps listed do not work, please refer to the documentation that came with your printer.

Still having issues with printing from a Chromebook? You can check out Google's support page on printing here.

Q: How do I connect a school Chromebook to my home WIFI network?

Q: How do I connect a school iPad to my home WIFI network?

Q: How does my child access the apps they have accounts for from school, like Raz Kids?

A: At K-8, we use a service called Clever to make logging in to most of the apps students use for school easier. Here's how to sign-in to Clever. Students at PK-2 using iPads can use the dedicated Clever app. Use this direct link to go to the HCSD Clever login page: http://clever.com/in/hcsdk12.

Q: Why is my child missing some toolbars in Google Docs or Slides?

A: At some point, you probably told your Chromebook to open a Doc or Slide in the Docs or Slides app. These apps don't have all the same tools you are used to. Luckily, you can change this just by following the instructions here. Be prepared: it's a lot of steps!

Q: Why can't my child use tiled view in Google Meet?

A: The most common reason for this is using the Google Meet app, which does not allow you to select tiled view. Go to meet.google.com instead.

If it forces you to open the Meet app, try following these instructions to fix that.

Q: We don't have a printer. Can't my child fill in their work online?

A: Don't worry - you don't need to buy a printer or gallons of printer ink. There's an app you can use to fill in documents online. It's called Kami, and here's a video to show you how your child can use it to do their work online.

Q: Why am I having issues logging my child into Seesaw on an iPad?

A: That depends.

If you are on a shared device, like an iPad many people in your home use, that could be causing you trouble. Logging in on an iPad just works better when there is only one account on the device.

For example, if you logged into the Seesaw Family app using your personal Google account, and then tried to sign your child into the Seesaw Class app, you may get an error. Try signing out of all other accounts first, then attempt to log your child in.

If you are on a device borrowed from school, it may help if you try logging in to the Clever app first, before opening Seesaw. Here is how you can do that. You can also attempt this on a shared device. Just make sure to download the Clever app first (it's free).

Q: Why can't I see anything that teachers are posting in Seesaw?

A: That depends.

First, make sure you know the difference between the two versions of the Seesaw app. There's the Seesaw Class app, which is for kids, so they can complete activities, post work and receive announcements from their teachers.

Then there's the Seesaw Family app, which is for family members to see the work their child posts and to receive announcements and messages from the teachers.

You can see the difference between the two apps by scrolling a little further down the page and watching the videos for students and families.

You also may not be seeing content posted by the teachers because you are not looking in the right place. Seesaw has three main places where content will get posted: the Journal, the Activities page, and the Inbox. Check all three areas and see what there is to see.

Q: How does my child join a Google Meet using a nickname or code word?

A: Here's how. The process is shown on an iPad, but it will work in mostly the same way on any device.

STUDENTS USING SEESAW

Is your child's teacher using Seesaw this year to let your child share their learning adventures? Want to know a little bit more about how to get around in Seesaw?

Check out this video from Seesaw that shows you how it works for students.

CLICK THE IMAGE TO WATCH ➡️

FAMILIES USING SEESAW

Is your child's teacher using Seesaw this year to let your child share their learning adventures? Want to know a little bit more about how to get around in Seesaw?

Check out this video from Seesaw that shows you how it works for families.

⬅️ CLICK THE IMAGE TO WATCH

LOGIN TO SEESAW

You probably want to know how to login to Seesaw.

WE USE CLEVER TO SIGN IN.

Check out this video that shows you how it works!

CLICK THE IMAGE TO WATCH ➡️

USING CLASSROOM

Is your teacher using Google Classroom for messages, assignments and quizzes? Want to know a little more about how to get around in Classroom?

Check out this video that gives you a tour of Google Classroom as a student.


⬅️ CLICK THE IMAGE TO WATCH

Did you know your child can create their own digital artwork to submit for an assignment? Here's how to use Canvas, a simple app from Google, to create digital drawings.

Sick of printing things out? Here's how to use an app called Kami to fill in any digital documents your teacher shares with you, so you can turn them in with Google Classroom.

Is your teacher not using Google Classroom, but you are also sick of printing things out? Kami can be used outside of Classroom as well. Here's a video that shows you how.

Is your teacher planning on using Google Meet to have live class meetings?

Check out the helpful videos at right that shows you how to get started using Google Meet.

⬅️ CLICK THE IMAGE TO WATCH

We didn't forget about you parents!

The video to the right is made specifically with parents in mind, and should help you get your child in the right frame of mind for a Google Meet (while also helping with the ins/out and some common troubleshooting issues).

CLICK THE IMAGE TO WATCH ➡️

There are certain things you should and shouldn't do when using Google Meet as a student. Before your child attends their first live class, go over this list of pointers with them.

OFFICIAL HELP FROM GOOGLE

Knowing the unique time that we are in, Google put together a guide for families they're calling their Family Toolkit.

Click here to access it.

The Toolkit includes a video library, a helpful glossary of terms and more.