Where do students pick up Chromebooks?

• Incoming freshmen will receive Chromebooks during registration, prior to the start of the new school year. Students who transferred or did not come to registration must go to the Textbook and Receiving Room, to receive a Chromebook. 

When do students return their Chromebooks?

• Students will keep their Chromebooks for the remainder of their time at the high school. Freshmen will keep the same Chromebook for all four years of high school, including over the summer, while seniors will return their Chromebooks before graduation.  Students will NOT return Chromebooks for the summer.

How much do Chromebooks cost?

• Chromebooks are supplemental to textbooks and will be given at NO CHARGE to the student. Only charges for damaged or lost Chromebooks will be issued. 

Are Chromebooks replacing physical textbooks?

•  Chromebooks are a supplemental tool to physical textbooks. Students will receive textbooks during the first 2 weeks of the school year. Some teachers may be moving towards using online textbooks only, but this will be a gradual transition and physical textbooks will still be implemented for the foreseeable future. 

When do students need to bring their Chromebooks to school?

• Students should expect to bring their Chromebooks to school every day unless otherwise stated by their teachers. 

What if the student forgets their Chromebook at home or does not have it charged?

• Unfortunately, we do not have an excess supply of Chromebooks to provide to students who forget their Chromebook. Students are expected to bring their school-issued Chromebooks everyday to class unless otherwise specified by their teachers.

Can a student bring their own laptop from home to use in class?

• This will be decided by the teachers and their class preferences. Please note that all tests and some labs will require software installed exclusively on the school-issued Chromebooks. 

How do you know if the Chromebook a student is using belongs to them?

• We encourage students to NOT let others borrow their school-issued Chromebook or charger/adapter. If students unintentionally switch devices or chargers, it can negatively impact both students during registration and possibly graduation. To identify your school-issued Chromebook, we suggest marking it with non-abrasive items such as tape, stickers, and/or labels. If you have questions about verifying a Chromebook, please visit the Library, or call for questions.

What do students do if they lose their Chromebook?

• Please look in all the areas you had it last: classrooms, locker rooms, etc., and retrace your steps. If the Chromebook has not been found, check with the Library or Textbook Room to see if one has been turned in.  If the Chromebook has not been located after this, it will be marked lost and charged to the student's account. The student will receive a loaner Chromebook that MUST be returned to the Library when a new replacement Chromebook is issued to them.

 What if I find a lost Chromebook?

• Any lost Chromebooks should be taken to the Library, or given to a teacher or supervision if the Library is closed.  

What happens if a student damages the Chromebook?

• The student will need to bring the damaged Chromebook to the Library for assessment and, if supply allows, a loaner Chromebook will be issued. This will remain with the student until the Chromebook is repaired by the district.

• Chromebook manufacturer defects will be covered at no additional cost.  

How long does it take for the Chromebook to be repaired and returned to the student?

• Repair times depend on availability of parts and inventory, and severity of the damaged device. Please see the Library for additional information.

Do I need to purchase Chromebook Insurance?

• Chromebook insurance is not mandatory, but highly recommended. 

How long does the Insurance last?

• Chromebook Insurance lasts for one school year. It must be repurchased at the start of the new school year. 

When and where can I buy Chromebook Insurance?

• Insurance for Chromebooks is available to be purchased at the Finance window at the start of the school year.  I t will not be available to purchase after the first 30 days of school. Insurance can be renewed annually for the upcoming school year starting at registration.

What does Chromebook Insurance cover?

• It covers the replacement and service of your Chromebook in the event of reasonable accidental damage that occurs from regular use. 

• The plan will also provide a loaner Chromebook (based on availability at that school site)  while the broken Chromebook is being repaired.

• HBUHSD Chromebook Insurance DOES NOT cover the following:

  • Theft or loss of the Chromebook.

  • Malicious damage under any circumstances.

What if the student has already used their insurance once for the school year and breaks/loses the Chromebook again?

• Insurance will cover any reasonable damage to the Chromebook. If multiple damages of the same type occur to the same device, the student may be required to pay for the replacement costs themselves. 

What happens if a student breaks or loses their Chromebook and does NOT have insurance?

• Unfortunately, the student will need to pay for the damaged Chromebook and/or components.  The prices for each are subject to change depending on Chromebook model. Please see the Library for more information.