Disclosure

Licensing information

Aohan Ltd t/a Harbour One Finance is a financial advice provider (FSP 1004705) under a current licence issued by the Financial Markets Authority in the name of Link Financial Group 2022 Ltd. (FSP 1004590)

Nature and scope of our advice

Aohan Ltd t/a Harbour One Finance advisers provide advice about:

• Mortgages and personal lending

• Determining how much you can afford to borrow to purchase a property (within lenders affordability guidelines).

• Selecting an appropriate lender and mortgage structure.

• How to structure your repayments to pay off your mortgage sooner

• Structuring and refixing your current lending.

We provide, through our Financial Advisers, financial advice to our clients about:

• Home Loans

• Investment Loans

• Refinance

• Commercial Loans

• Personal Loans

• Business Loan

• Construction Loans

We provide advice in relation to products provided by the following companies: 

• ANZ Bank New Zealand Limited

• Avanti Finance Limited

• Basecorp Finance Limited

• Bluestone Mortgages NZ Limited

• Bank of New Zealand

• China Construction Bank (New Zealand) Limited

• DBR Limited

• First Mortgage Managers Limited

• General Finance Limited

• Heartland Bank Limited

• Industrial and Commercial Bank of China (New Zealand) Limited

• Credit Union Baywide

• Pepper New Zealand Limited

• Resimac Financial Securities Limited

• Southland Building Society

• AIA Services New Zealand Limited

• Westpac New Zealand Limited

• TSB Bank Limited

• The Co-operative Bank Limited

• Cressida Capital One Limited

• ASAP Finance Limited

• Liberty Financial Limited

• Funding Partners Limited

• Southern Cross Finance Limited

• Bank of China (New Zealand) Ltd

• Gold Band Finance Limited

• Zip Business Finance

• Apricity Finance

Fees and expenses

Mortgage and lending planning fee

• Aohan Ltd t/a Harbour One Finance advisers are usually remunerated by way of commission by the providers of the loan products we recommend. On occasion, some providers may not pay a commission. In this situation, we will charge a fee for our advice. The fee payable will be a reflection of the time required to obtain a loan approval for you. Where a fee will be payable for the advice, Aohan Ltd t/a Harbour One Finance adviser will agree the amount of the fee with you prior to obtaining a lending approval. This fee can be added to your loan amount and will be paid to Harbour One Finance at the time your loan is advanced.

• Where an Aohan Ltd t/a Harbour One Finance adviser has obtained an approval from a lender who does pay commission, but you decide not to proceed with the loan, a fee of up to $2,000 will be payable as remuneration for the time spent on getting an approval. This fee is payable within 7 days of you deciding not to proceed with an approval.

Mortgage and lending service fee

• Should you proceed with a loan implementation after advice from your Aohan Ltd t/a Harbour One Finance adviser, and then repay or refinance your loan within 27 months of your loan being advanced, without giving your Aohan Ltd t/a Harbour One Finance adviser the opportunity to assist you with a refinancing, Harbour One Finance will ask you to repay to Harbour One Finance the commission that it has to repay to the lender, the specific amount will be calculated according to your loan amount. 

Conflicts of interest

If there are any conflicts of interest apart from commission that could potentially influence the advice that we give, these will be shown in your Financial Adviser’s Disclosure Guide.

Complaints Process

If you have a complaint about our services, you need to tell us about it. You can contact our internal complaints service by phoning or emailing the director Barry Chen at 0275579888, and email address is barry@harbourone.co.nz with the heading Complaint – (Your name)

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

• We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.

• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited (FSCL). FSCL provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction. You can contact FSCL by phone 0800 347 257 or email complaints@fscl.org.nz.

Our Duties

Anyone within our business giving advice is bound by and supports the duties set out in the Financial Markets Conduct Act 2013. These duties are:

• Meet the standards of competence, knowledge, and skill and the standards of ethical behavior, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Providers.

• Give priority to your interests.

• Exercise care, diligence, and skill.