HOLA

• Camp Office Phone Number: 781-326-1260

• Camp Email: hola@hale.education

• Director Email: Erik Phelan- ephelan@hale.education

• Site: Fern Valley

• Parking: Cat Rock Parking Lot

Hale's Main Office

• Phone Number: 781-326-1770

• Hale Email: info@hale.education

• Address: 80 Carby Street, Westwood, MA 02090

Communicating with Camp

General Questions

• Send general questions to your camp's email address and a staff member on your camp's leadership team (Director, Assistant Director, or Camp Unit Lead) will follow up. Please note that emails will be responded to either first thing in the morning or after the camp day has ended. Our camp leadership team is active with campers and staff members during the day, and they do not check emails frequently during camp hours.

Absences

• If your camper will be out for a day or multiple days of camp, please inform us. We need to know where campers are if they're enrolled in camp and aren't accounted for. If we don't hear from you, expect a call from us.

Late Arrival/Early Pickup

• If your camper is arriving late please just let the office know. If you need to pick up your camper earlier than usual, please email us at least 48 hours before. If it is a last-minute need, please call and speak with someone in the camp office.

• Transportation Changes

  • Any changes to your camper’s transportation should be requested 72 hours beforehand. Last-minute transportation changes must be completed over the phone and confirmed by camp leadership. If the camp staff has not confirmed, the camp will follow the previously made plans.

• Emergencies

  • If there is an emergency outside of camp and you need to get in touch with your camper, please call the camp office directly. A phone number for the camp is listed on this page, and we encourage you to save it on your phone. Hale's main office is unable to transfer calls to camp offices.

Communication From Camp

Email

You’ll receive emails with necessary forms that must be completed before the start of camp and your camper’s session, along with other helpful and fun information.

We also send update emails throughout the season

• Wednesday before the first day of camp – Welcome email

• Fridays - Weekly updates

• Last day of camp - Season wrap-up and feedback survey

Facebook/Social Posts

https://www.facebook.com/groups/HaleOLA

We use our Facebook group to share special day reminders, memories, and more from the summer. Other things you’ll find in the group:

• Lost-and-Found Items

• Event Highlights

• Staff Introductions

• Camp Spotlights

• Posts from Families

Please note that we value the nature-based experience we provide our campers and put all our time and attention into being in the moment with them. We are not a camp that captures photos of all campers. Any photos we share are of moments our summer photographers can capture during allotted times, but we cannot, unfortunately, always capture photos of every camper. 

Automated Texts/Calls/Emails

Hale uses an automated system to send out significant communications related to major schedule changes in transportation, weather events, as well as emergencies. Tests will be sent out before a session, so please be sure to not block these messages.

Phone Calls

While phone calls from camp are typically infrequent, camp may call you directly from time to time to ask specific questions or to discuss specific scenarios at camp. These could be health-related or connected to your camper’s behavior at camp. Phone calls may come from camp leadership or our wellness center.