We do not store Axis Bank's customer contact details.
Voucher details can only be checked through the Voucher section of Kapture.
Details of the vouchers redeemed against the Multi-choice coupon can be checked by the Operations team.
For resending, advise the customer to contact the bank as customer details are not available with us.
Order Number for Axis bank point redemption looks like RS002711785_0001,UTF-8 / 9