In this chapter, we dive into the fundamentals of design thinking through the lens of Don Norman’s seminal work, The Design of Everyday Things.
By exploring Chapters 1 & 2, we’ll uncover why some products are intuitive and delightful to use — while others lead to frustration and error. These chapters reveal the psychology behind user-centered design and the invisible principles that make everyday objects feel right.
Affordances and Signifiers: What actions users think are possible
Feedback and Visibility: How the system talks back to the user
Constraints: How good design gently guides behavior
Mental Models: How users expect things to work
Gulf of Execution & Evaluation: Understanding user actions and system responses
We’ll reflect on real-world objects, digital interfaces, and even biological systems through this framework — preparing you to design with empathy, clarity, and creativity.
“Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.” – Don Norman