本文

Products and services are:

✅ engineered, made & delivered

✅ with work (labor) machines and process (capital) and working capital (parts, materials, stuff)

✅ supported by human capital (knowledge) and social capital (relationships)

Forcing your customers to go through a website to purchase ( 👋 #Nike), outsourcing all your production ( 👋 well, almost everybody) and bleeding your suppliers dry ( 👋 #purchasing) comes down to choosing to ignore human and social capital:

➡ no need for #information flows

➡ no need for #trust

Then, oh surprise, your system becomes increasingly inflexible and inefficient (as well unpleasant) and customers search for alternatives and look away and promised profits vanish and well, profit warnings and blahblahblah, business as usual.

#lean's aim is to have suppliers as physically close to customers as can be to grow both #human and #social capital by focusing on #information flows before #material flows. Toyota taught us to map material and information flows, and then solve problems of quality and lead-time collaboratively.

It's not the problem solving per say that makes #lean companies perform better for society at large (as well as for their own people), but the resulting #knowledge and #trust from solving hands-on problems together, face to face.

Global productivity comes from increasing human and social capital as you use labor, capital and working capital to deliver better products and services. Relying alone on technical progress will simply not save you if the #humans in your system are left behind - just look at it!

所謂「產品和服務（企業的本質、利潤的來源）」是：

✅ 設計、生產技術、製造和交付

✅ 使用（勞動力）機器的作業和流程（資本）以及營運資本（零件、材料、物品）

✅ 由「人力資本（知識）和社會資本（關係）」支持

（反觀主流的商業模式）強迫您的客戶透過網站購買（👋# Nike），外包你所有的生產（👋，好吧，幾乎所有人），並榨乾你的供應商（👋# 購買）歸結為選擇忽視「人力和社會資本」：

➡ 不需要情報流（關係者的連結）

➡ 無需信任（人的價值）

然後，哦，令人驚訝的是，你的系統變得越來越不靈活和低效（而且令人不快樂），於是客戶尋找替代方案並移開視線，承諾的利潤消失了，好吧，利潤下滑和⋯⋯，一切照舊。

精實的目標是讓供應商盡可能接近客戶，在關注物流之前，先關注情報流來增加「人力和社會資本」。豐田教我們「繪製物與情報流圖」，然後協作解決品質和前置時間的問題。

並不是解決問題的方法（技術），而是透過「面對面共同解決實際問題」，產生的「知識和信任」（社會），才讓精實公司對整個社會（以及他們自己的員工）表現更好。

全球生產力來自於不斷增加的「人力和社會資本」，因為您利用「勞動力、資本和營運資本」來提供更好的產品和服務。如果你系統中的「人（社會）」被拋在後面，只依靠「技術」進步根本無法拯救你－走著瞧吧！