Kustomer is a comprehensive omnichannel CRM solution. It is designed to provide a centralized platform for brands to manage customer interactions across various channels such as phone, email, chat, SMS, and messaging. This approach allows sales associates to offer faster and better service by accessing all available consumer data and purchase history, regardless of the purchase channel. 

The platform is notable for its focus on customer service, with its capabilities extending to Software-as-a-Service (SaaS) solutions. Founded in 2015, Kustomer has grown to become a significant player in the CRM market, boasting a private status and around 315 employees.