Overview

Internet Help

Is your Chromebook connected to your network but you're unable to open any websites online? Do not forget you have to authenticate when working on a school device away from school!

When students log into their Chromebooks at home, they will need to log into Greenville County School District's authentication system before being given access to any website online. To authenticate, students can select the padlock icon on the Chromebook's bottom toolbar.

Enter your student username and password and select the number of hours you will need for online access. To ensure you will not have to continue authenticating while working online choose the maximum number of hours (6). See the authentication screenshot below:

Touchpad Help

Audio Help

Suggestion #1: Make sure the headphone are securely plugged in. Make sure you really insert and push the headphones in - until you hear the click.

Suggestion #2: Try a different set of headphones or earbuds

Suggestion #3: The “close lid” solution-Unplug your headphones. Close the lid of the Chromebook and wait ten seconds. Plug in the headphones. Open the lid. The Chromebook will re-scan for audio devices and should find your headphones. OR, if that doesn’t work: Turn off your Chromebook. Plug in the headphones Turn on the Chromebook. The Chromebook will re-scan for audio devices on startup and should find your headphones.

Suggestion #4: Check sound settings-Look to the lower right corner of your screen. There you will see a series of icons. Click on your account picture at the very right. A window will appear showing you information about your Chromebook. Make sure that the audio is at a high volume. If it’s muted, unmute it. And make sure that the output is set to the proper destination; headphones if you want to listen through headphones, speakers if you want to listen through speakers.

Suggestion #5: Clear the cache- Clearing the cache on the Chromebook can resolve some audio issues. To clear the cache do this: Click on the chrome setting button in the browser in the top right corner (it looks like three horizontal lines). Click Tools and then Clear browsing Data. Specify that you want to clear information From the beginning of time. Make sure only Empty the Cache is selected. Click Clear Browsing Data. Turn the chrome book off and then on again and try the sound now. If it still doesn’t work then move onto Fix 6.

Suggestion #6: Disable all extensions-The sound issues could be the result of a faulty extension. To solve this you need to disable all of them. Check if the sound now works. If it does then the problem was one of those extensions. Now you need to re-enable each extension individually while checking the sound between each enable. Once the sound breaks again you’ve found your culprit.

Keyboard Help

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