Chromebook Repair Warranty

The Lenovo Chromebooks that have been purchased by Greenville County School District are covered by a 3-year parts and labor warranty. This warranty covers the machines for hardware failures, such as:

• Chromebook will not charge or will not turn on.

• Chromebook's keyboard or touchpad is no longer working.

Students will also receive coverage for ONE incident of accidental damage per year. Examples include the following:

• Liquid spilled on or in the Chromebook.

• Drops, falls and other collisions.

• Damaged or broken LCD screen due to a drop.

The following are examples of incidents not covered by the Lenovo warranty or Accidental Damage Protection. Should the following occur, the repair or replacement cost will need to be paid by the student and parent (s).

• Intentional damage resulting from abuse or vandalism.

• Loss, missing, or theft of the student's Chromebook.

Chromebook Repair

For minor repairs or first incident of accidental damage:

Students who have an issue that requires repair will need to bring their Chromebook to the Media Center between 8:00 - 9:00.

Chromebooks will not be accepted at any other times during the day.

While the Chromebook is being repaired, students will be given a "loaner" device.

Chromebook Issues

Not all issues require a visit to the Media Center. Students need to do some basic troubleshooting on their own before coming to the Media Center.

Please try these Troubleshooting Tips. If an issue persists, please visit the Media Center for assistance, but most issues are resolved by these tips.