Issue vs. Repair

Are you having an issue or do you need your Chromebook repaired? Here is the difference:

Issue: Is the Chromebook not working properly? Pages closing, site not loading. These issues can usually be solved in the classroom by troubleshooting with the information on this site. Student should only leave class for issues if all troubleshooting tips have been tried.

Repair: There is something physically BROKEN on your Chromebook-- cracked screen, missing key, touch pad not working. Repairs require a visit to the Media Center. Students Chromebooks are limited to ONE warranty repair. After this repair, the student will be referred to their grade level administrator.

When to Report Repairs and Issues to the Media Center:

During Advisory (8:30-9:00)

During grade level lunch

*Students should only leave class for Chromebook issues that are vital to instruction-- some repairs/issues can wait until assigned time.