The order has been cancelled or all items in the order have been moved to another order. No further action will be taken on the order.
A Consolidated item or order is in our possession but not at the final mile hub
Consolidated - Pending Instruction
The item or order is waiting final instruction from the shipper.
Consolidated - Pending Return [For Disposition]
New pick up order created for disposal or donation.
Consolidated - Pending Return [Vendor Return]
New pick up order created for return to vendor.
Consolidated - Vendor Return
A Consolidated item or order is in a Region's possession and for return to vendor
Order has been picked up by the customer or a third party chosen by the shipper/account
The order was taken to the customer’s home but the delivery was not successful because the order was damaged during the delivery.
The order has been successfully delivered to the customer’s home.
The order was loaded onto a home delivery truck but the delivery was not successful. The customer was not able to accept the delivery because he or she was not available.
This order has been disposed of.
The order is in our last mile hub and our team of technicians have identified damage to the order and is not repairable. We are awaiting instruction on next steps from the customer and shipper.
The order has been put on hold - no action will be taken on the order until the hold is lifted.
The order has been picked up from the manufacturer and is in transit to either our consolidation hub or our last mile hub. This status is only applicable for orders where we are handling shipment to our last mile hub.
The order has been picked up from the manufacturer and is in transit to our consolidation hub.
In Transit (return) [For Disposition]
The order has been picked up from the customer's home and is in transit to one of our hubs. This order is for disposition
In Transit (return) [Vendor Return]
The order has been picked up from the customer's home and is in transit to one of our hubs. This order is to be returned to the vendor.
The order is in our last mile hub and has been marked for inspection by our team of technicians. This item/order is damaged but is repairable.
The order is loaded on a home delivery truck and should be delivered to the customer’s home by the end of the day.
The order has not yet arrived at our last mile hub.
The order has not yet been picked up from the manufacturer to be shipped to our consolidation hub or our last mile hub.
Pending Return (For Disposition)
The order is in the customer’s home waiting to be picked up for disposition/donation
Pending Return (Vendor Return)
The order is in the customer’s home waiting to be picked up for return to vendor or move to inventory.
Picked/Pending LH (Linehaul) Load
Order is awaiting loading on an outbound trailer. This status is applicable to returns to the manufacturer only.
(Picked Pending LH is the status an item reaches when staged for load into a trailer. Can only happen at a Deliveright Hub prior to departure).
Picked/Pending HD (Home Delivery) Load
Picked/Pending HD Load is when an item is picked for the Home delivery route and is being deluxed for White Glove and just staged for Threshold.
The pickup attempt by the delivery team was unsuccessful.
Items received will undergo pre-inspection upon arrival/receiving at the building. This option should be used for particularly fragile, sensitive merchandise or special orders.
All pieces on the order have arrived in our last mile hub and is ready to be scheduled.
This order is located at the last mile hub for vendor return (delivery).
The order was taken to the customer’s home but the delivery was not successful. This could be for a few reasons - the order did not fit in the customer’s home, the customer did not like the order and refused it, or not ready to accept the order, among others.
The order has been successfully returned to the manufacturer.
The order has gone through the picking process and has been verified by the Warehouse Team
Business to Business delivery
Express shipping of an order. This enables you to price deliveries which require express shipping as a separate service level. This service level also will trigger system alerts to notify the team about handling this shipment.
Parcel shipping and distribution. This service level can be used for a UPS/FedEx fulfillment service.
Room of Choice + Assembly
Carry the products in their original packaging to the customer room of choice, unpack and assemble it at the customer home and carry out the debris. The primary difference between this one and White Glove is that for this service level, there is no deluxe/pre-inspection taking place in the warehouse prior to the delivery to the customer’s home.
Room of Choice + Debris Removal
Carry the products in their original packaging to the customer room of choice, unpack and carry out the debris. No Assembly will be provided.
Carry and place the products in their original packaging at the customer room of choice.
Deliver to the first dry area, such as front door, garage, building’s lobby.
Similar to threshold delivery, however, no signature will be required on the mobile.
Customer is picking up from the shipping dock (no delivery will be performed)
The full complex White Glove + Deluxe service level. This is the highest premium service available.
Additional service requirement - completion of assembly, site measurement, assessment of damage or repair service
Create claim - either a damage on the order, customer's residence or lost freight
Mark an order for disposal
Use to link orders for scheduling two orders together or to affiliate a sibling or child orders with the parent order
Moving/merging item/s to another order
If a piece is required to be inspected upon receiving at the terminal
Also known as the child order, this is created when we clone an order - rejected, damaged and delivery failed
Assigning the order to another
Add repair charge on the item/order
Created when an order is to be returned to the vendor or shipper
When item/s is/are to split to a new order
Last Mile Manifest's Status
(P) Pre-Auth (Orange/Yellow) - Manifest has capacity
This is the initial status when you first create a Last-Mile manifest.
(F) Full (Red) - Manifest has no more capacity
While in Pre-Auth, if the manifest reaches capacity and no more stops can be added, it is marked "Full" and locked.
(O) Open (Green) - Manifest is to go
After the Warehouse Team verifies the manifest, it automatically switches to "Open". It remains in this state until someone manually closes it.
(C) Closed (Black) - All orders are completed
The manifest should be marked "Closed" after all deliveries on the route have been completed.
Manifest Creation → Preauthorized (Automatic)
A new manifest is automatically preauthorized upon creation.
If the manifest reaches any of the predefined capacity limits, it is marked as Full.
Preload Verification → Open (Automatic)
The manifest enters an Open status automatically for preload verification.
Manifest Closure → Manual Action Required
The manifest must be manually reviewed and closed by an authorized user.
Route Monitoring Color Codes
Delivery Team is on time and within the delivery window
Delivery Window is about to end and the stop has not yet been completed
Delivery is past the delivery window