Students and Family can visit bit.ly/atfamilies

Troubleshooting Tips

Device Questions

Problem: Headset not connecting. Student is only able to use when connected with charging cord.

Solution: Go into Settings on the Chromebook and turn off Bluetooth and then turn it back on again.

Problem: Student mistakenly clicks Block instead of Allow for microphone.

Solution: Look just to the left of the URL bar for the symbol of the image of two circles and two lines (see the image beside this text box). Click on it, and then move the slider to the right beside the "Microphone" tab.

**Page must be refreshed to activate the new permission.

Problem: Sound is coming from Chromebook, instead of headset. You have checked the headset. It is powered on and Bluetooth is connected.

Solution: Check the audio source on the Chromebook. It should automatically change to headset when they are powered on, but sometimes needs a manual switch. Follow these steps: 1. Click at the bottom right of the Chromebook screen (by the time) to open the command panel. 2. Click the arrow to the right of the speaker symbol. 3. Select the output/input you wish to use.

Read&Write Questions

No reported questions to address at this time.

OrbitNote Questions

Problem: OrbitNote screen opens showing toolbar but document area is blank and progress in centre is spinning.

Solution: This is often caused by a permissions error. Follow these steps to reset OrbitNote: 1. In a new tab, click on OrbitNote in your extensions. 2. Click Sign Out from bottom of left menu. 3. Click Sign in with Google. (If prompted, select your account. If permissions window pops us, click the "select all" box before scrolling down to continue.) 4. Return to tab with OrbitNote file and refresh. Document should now open completely.

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