Common Questions

Question: What do I do if I have unreliable or no Internet access at home?

Answer: We will be providing hotspots at no cost. Please fill out this form and we will reach out to you to schedule a time to come in.

Question: What do I do if my student has broken their chromebook, or it stops working?

Answer: Please navigate to this page to fill out a form and someone in Technology will reach out to you. We will try our best to resolve your issue remotely, but if we cannot we will set up a time for you to come in and get it replaced/repaired. Please make sure you bring the chromebook and the charger in case we need to swap the chromebook out with a different one.

Question: How do I view my students grades?

Answer: Grades are available to see on Progressbook. Click here to navigate to Progressbook. During you login you will want to find our school district and use the credentials you were provided to sign in. If you do not remember your credentials please send us an email.

Question: Who do I contact if my student is having issues with an assignment?

Answer: The best person to reach out to is the students teacher. The teacher then can contact us if there is still an issue.

Question: What do I do if my chromebook isn't powering on or charging?

Answer: Right now we ask that if your chromebook is working, but isn't charging, just use it plugged in. We have a list of chargers that you can buy (here) for each model. We do have some extra chargers at the district service center if delivery times are too long. Please navigate to this page to fill out a form to request service or have someone contact you.

Question: Is there a quick fix if I can't see any clickable links or page's aren't loading correctly?

Answer: Yes: go to chrome://settings/clearBrowserData and select "all time" in the new window and click okay.

Question: With Teaching/Working from home I have to download more stuff on my Chromebook. I just got a message that said Download failed Hard Drive full, what should I do?

Answer: The chromebooks only hold onto your data per session. This means that if you sign out and sign back in you should be able to download more things You can also hit the circle in the bottom left and search for downloads and manually delete the ones you do not want.

Questions: With all of the free software/applications/extensions going on, can I add it and direct my students to it?

Answer: With everything opening up for free or premium features at no charge, we urge you to read the privacy policy and terms and conditions. We MUST abide by COPA, FERPA, & CIPA. You also want to check to see if there are age restrictions to the site. If you have questions about a site, feel free to reach out to tech. Remember that our students data, privacy, and safety is our utmost concern and priority when it comes to online activity.

Question: Where do I get a HotSpot?

Answer: Our address is 4400 Marketing place Suite B, Groveport, Ohio 43125. There is a google map link below.

Question: Is there a form that I need to fill out to get one?

Answer: Yes there is. We have plenty of the forms for you to fill out at the office. Please navigate to the hotspot page (Hot Spot Information) to view the agreement.

Question: How do I connect to the device once I have it?

Answer: All of the login information for the device can be located in the battery bay of the device. There will be an "SSID" which is what the wi-fi will be called when you are searching for it and there will be the password that you enter when prompted.

Question: Where do I return the device once I get it and how will I know when to return it?

Answer: The agreement states to bring it back to the District Service Center after 30 days. If the kids do not come back to school within those 30 days we will advise parents on what to do.