Frequently Asked Questions

Setting Up Canvas

How do I sign up for the Canvas Parent App?

  1. Download the app from the App Store or Google Play.

2. Click Find School & type Ashland City.

3. Click on Ashland City Schools-Parents.

4. Click Create Account & complete all of the information required.

How do I get a Pairing Code?

  1. Your child must log into Canvas and click Account, then Settings.

2. Click on Pair With Observer button.

3. Use the Pairing Code immediately. Each person paired to a student's account needs a unique pairing code. Clicking on Pair With Observer will create a unique code that can be used only once.

How do I add more students to my Parent Canvas account?

  1. In the Canvas Parent app, click on the three lines at the top left side of the screen.

2. Click Manage Students.

3. Click the + button in the upper-right hand side of the screen.

4. Choose QR Code or Pairing Code as the method to pair the additional student.

5. Scan the QR Code or input the Pairing Code.

How do I contact a teacher using Canvas?

You have the ability to contact teachers of any student your account is paired to as an observer by going to the Inbox. On the Parent App this can be found by clicking on the three lines at the top left side of the screen.

How do I get Canvas notifications?

-On the Canvas iOS app:

-On the Canvas Android app:


Where do I find missing work?

You can find work your child is missing by going to the Canvas Parent app. The default view is grades when you open the app. Click on a course grade and you will see a list of assignments. Missing work will be marked with a red MISSING label.

My child completed the work posted in Canvas but it still shows as missing.

Canvas will only recognize an assignment as complete if it is submitted through Canvas to that exact assignment. If an assignment is submitted via paper, email or Inbox, it will show as missing until it is manually marked as otherwise by the teacher.

When I click on an assignment I can see the description but not the entire assignment.

As a parent, or observer, you do not have access to assignments the same way students have access. Observers are able to see assignment names, total points, grades on assignments and descriptions


Images or buttons aren't showing up on the app.

  1. Go to the settings on your mobile device and look for Canvas Parent. Click on Canvas Parent.

2. Look for the Allow Cross-Website Tracking toggle.

3. Click the toggle so it turns green.

4. Look for the Reset cache on next launch toggle.

5. Click the toggle so it turns green.

6. Reload the Parent app.

Canvas is not working correctly for my child. What should I do?

Make sure your browser/app is updated to the latest version. Canvas works best using Google Chrome. Next, try clearing the cache of your browser or app. You can clear the Google Chrome cache by:

  1. Open Google Chrome on your computer.

  2. At the top right, click More (three dots) .

  3. Click More tools > Clear browsing data.

  4. At the top, choose a time range. To delete everything, select All time.

  5. Next to "Cached images and files," check the boxes.

  6. Click Clear data.

  7. The cache is now empty.

How do I report a problem with my account or my child's account?

  1. In the Canvas Parent app, click on the three lines at the top left side of the screen.

2. Click Help.

3. Click Report a Problem.

4. Give the details asked for in the help ticket and click Send.


Kami is a PDF annotation tool that can be integrated into Canvas or used online by going to

Kami for Parents

Check out this Kami resource made specifically for parents:

My child has an assignment using a PDF but Kami doesn't open when they click on the assignment.

Kami has to be set up by the teacher to open automatically for a PDF. Students can still use Kami if they download the PDF and log into

I think my child lost a Kami assignment. Where are the PDF annotations stored for Kami?

Kami uses a dual-saving system, consisting of an internal Kami cloud sync and a Google Drive sync. All Kami assignments are automatically saved to a student's Google Drive>Kami folder.