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Troubleshooting

Technology Support Form

Technical issues contact for Chromebooks

Working offline (no Internet)

Chrome needs to update

Hard reset your chromebook

Google Classroom not looking right? Are you signed in on a shared chromebook??

KSD Student Technology Request Form

Technology Support Form

If you are bringing in your school Chromebook or iPad because it does not work properly or is damaged, this form needs to be filled out. There are copies of this form in the Grade School Office.

Technical issues contact for Chromebooks

If you have checked here on the site and have not found the answer to your question, you can email contact@kewaunee.k12.wi.us and a staff member will answer your question when they are able. Please give them the firstname lastname and grade of the student needing help.

Making a file available for Offline Access

Working offline (no Internet)

If you have poor or no Internet access, you can download files to your Chromebook when you are somewhere with Internet (school, library....) 😉

Update Chrome

Chrome needs to update

If the snowman menu is missing and there is circle with an error, you need to update Chrome.

Hard reset your chromebook

To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset.

Try a hard reset only after other ways to fix the problem have failed. It will restart your Chromebook hardware (like your keyboard and touchpad), and might delete some files in your Downloads folder.

For most Chromebooks, follow the steps below:

Google Classroom not looking right? Are you signed in on a shared chromebook??

If you are sharing a Chromebook, be sure that the other person is signed out and you sign in on the Chromebook. If you are not signed in on your OWN account on the Chromebook, Google Classroom will not look or act correctly. ;-(

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Troubleshooting

Table of Contents

Technology Support Form

Technical issues contact for Chromebooks

Working offline (no Internet)

Chrome needs to update

Hard reset your chromebook

Google Classroom not looking right? Are you signed in on a shared chromebook??