Welcome to glow up Help Center

How do I book an appointment on Glow Up?

To book an appointment, browse through stores or services on the homepage, choose your preferred provider, select a service, pick a date and time, and confirm your booking. You can then choose to pay online or pay a 50% deposit if you prefer to pay in person.

Can I schedule multiple services in one booking?

Yes, you can add multiple services from the same store to your booking and schedule them back-to-back in one checkout process.

Is it possible to book services for multiple people at the same time? 

At the moment, group bookings are not supported. Each person must book their appointment individually using their own account and contact information.

How far in advance can I book an appointment? 

You can book appointments up to 1 month in advance, depending on the availability of the service provider.

Can I choose a specific service provider for my appointment?

Yes, if the store has multiple staff members listed, you can select your preferred provider during the booking process. If not, one will be assigned automatically.

What should I do if I need to reschedule or cancel my appointment?

Go to My Bookings, select Manage, then choose to either Cancel or Reschedule your appointment.

Will I receive a confirmation after booking?

Yes, you’ll receive an instant confirmation via email with the full details of your appointment.

What payment methods are accepted on Glow Up?

You can pay using Mobile Money, debit or credit card, or choose to pay in person at the store.

Is it safe to pay through the platform? 

Yes, all online payments are securely processed through trusted third-party providers. Your payment information is encrypted and never shared with any store or individual.

Are there any additional fees or charges I should be aware of?

All additional fees are already included in the prices displayed on the website. What you see is exactly what you’ll pay — no surprises at checkout.

Can I pay for services in person instead of online?

Yes, you can choose to pay at the store. However, you must pay a 50% deposit online to secure your booking and protect against no-shows.

How do I create a Glow Up account?
Click "Sign Up" on the homepage, fill in your details, and verify your email or phone number to activate your account.

I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and follow the steps to reset your password via email or SMS.

How can I update my personal information or preferences?
Go to your profile settings to update your name, contact details, and preferences.

Is it possible to delete my account?
Yes, you can request account deletion by contacting our support team.

How can I find service providers near me?
Use the location filter or allow location access to browse providers near your area.

What types of beauty and wellness services are available?
Glow Up offers a wide range of services including hair, nails, skin care, massages, and more.

Are the service providers verified or certified?
Yes, we verify service provider credentials and profiles to ensure safety and professionalism.

Can I read reviews or ratings for service providers?
Yes, each provider’s profile includes ratings and reviews from real customers.

How do I contact a service provider directly?
You can use the messaging feature on the platform or contact details provided in their profile.

What is the cancellation policy for appointments? 

• You can cancel or reschedule your appointment up to 6 hours before the scheduled time at no cost.

• Cancellations made within 6 hours will be charged 50% of the service cost.

• If you cancel within 1 hour or don’t show up, the full service cost will be charged.

Will I receive a refund if I cancel my appointment?

Yes. If you cancel within the allowed cancellation window, you’ll receive a full refund to your original payment method. If you cancel too late or do not show up, any applicable fees will be deducted before refunding the remaining amount (if any).

How long does it take to process a refund?

Refunds are processed within 5 to 10 business days, depending on your payment method and financial provider.

What happens if a service provider cancels my appointment?

If your appointment is cancelled by the service provider, you’ll receive a full refund or have the option to reschedule at no extra cost.

How can I contact Glow Up customer support?
You can reach us via our support form or  email.

What should I do if I encounter a technical issue?
Try restarting the app or clearing your browser cache. If the issue persists, contact our support team.

Is there a way to provide feedback about my experience?
Yes! After each appointment, you’ll be prompted to rate your experience. You can also submit feedback via the support section.