Technology Resources
Student Problem-Solving Steps
We encourage all 6th, 7th, and 8th grade students to develop problem-solving skills and try troubleshooting on their own first. Consider these 5 Questions...
1 - Did I hard restart my iPad? (Hold down the home button and power button until it turns off AND keep holding until it comes back on.)
2 - Did I turn my iPad's wifi on and off again? (in Settings)
3 - Have I double-checked that I am typing my D34 username and password correctly? (Enter carefully!)
4 - Is my iPad up to date? (Go into Settings > General > Software Update)
5 - Did I check the Student Tech Hub troubleshooting site for help?
Student Support from Others
If you're still experiencing tech issues after asking and acting on those 5 Questions, you can complete the Student Tech Help Form which can be found on the Schoology Team Courses (also below).
Ask a friend! They may have experienced the same issue and found a solution.
For immediate help during remote learning, call our Tech Support Line (847) 998-5075 during school hours.
The middle school Instructional Innovation Specialists can help you with any questions. Mr. Fischer at Attea (jfischer@glenview34.org) or Mr. Ristow at Springman (dristow@glenview34.org)
Always email your teacher to let them know if you're having trouble getting onto Zoom or finishing an assignment. They will understand!
Family Tech Resources
If your child has completed the 5 Questions above and the issue is still not resolved, we have two parent-focused tech pages linked below.
For immediate help during remote learning, call (847) 998-5075 during school hours.
The middle school Instructional Innovation Specialists can help you with any questions. Mr. Fischer at Attea (jfischer@glenview34.org) or Mr. Ristow at Springman (dristow@glenview34.org)