Selected work

Emily Brown                

Evans, GA

 Career Summary

Dynamic and results-driven professional with expertise in client support and technical troubleshooting, specializing in enterprise-level workforce management solutions. Highly regarded for configuring and implementing complex systems including timekeeping, accruals, leave, attendance and scheduling modules. Adept at troubleshooting both hardware and software issues, consistently delivering exceptional client service, and surpassing performance targets. Proven leader in test automation, client engagement, and process optimization.

 Skills and Abilities

Process Optimization | Training & Development | Test Automation Leadership | Client-Centric Approach | Project Management | Problem Solving | Social media analysis | Project management | Campaign management | Marketing automation | Boomi Professional Integration Developer | ITSQB Certified Tester – Foundation Level (CTFL)

Professional Experience

Application Analyst IV | Mount Sinai Health System | New York, NY Jan 2026 – present

·       Led a team of analysts to support the day-to-day operations of the UKG Workforce Management system.

·       Organized initiatives for new system features, and implementation of additional hospital units successfully.

·       Analyzed need for alternative solutions for ongoing concerns for data collection and reporting. Worked with internal AI teams to develop an automated solution to gather the data and map it to the UKG system solution.

·       Acted as a point of contact and handled communications to executive leadership on complex multi system issues, providing issue resolution and planning.

Application Analyst iii| Mount Sinai South Nassau | Oceanside, NY  Jan 2025 – Jan 2026

• Led and supported all technology solutions related to UKG Workforce Management, ensuring optimal performance and alignment with business objectives.

• Managed the migration from Workforce Central to UKG Workforce Management, overseeing system configuration, testing, and issue resolution to ensure a smooth transition.

• Monitored daily operations, including system performance, integrations, and incident management, to maintain reliability and compliance with SLAs.

• Partnered with outsourced service providers and vendors, managing contracts and performance to ensure consistent, high-quality service delivery.

• Performed root cause analysis, troubleshoot system issues, and implement long-term solutions to enhance system stability and efficiency.

Lead test consultant | UKG | Lowell, MA          Nov 2019 – Jan 2025

·       Partnered closely with client stakeholders to assess business needs for full suite system testing, providing expert guidance and optimized testing strategies to ensure system value and on time project completion.

·       Proven expertise in using automated testing platforms to create custom scripts and framework, creating supplemental manual test cases as needed.

·       Added value to clients’ projects by going beyond the scope of testing and actively participating in consultation and configuration of all UKG modules.

·       Led the feasibility study for the internal automated testing product built by UKG and created and delivered comprehensive training programs to internal teams within the company.

 Education

Bachelor’s Degree | Information Technology | Georgia Southern University   2025 – Present

Associate’s Degree | Sciences | Rock Valley College                    2009 – 2010