Troubleshooting
Use the dropdown under the title of the problem you need help with
Accessing your Student Accounts
Student Email
link: Student Email
Use the link above.
Your email address will look like this: firstname.lastname@student.sd73.bc.ca
Username: firstname.lastname
Password: sd and student number for example: sd1234567
My Ed
To login follow this link:
https://www.myeducation.gov.bc.ca/aspen/logon.do
Username for MyEd is your student email
Password: is a unique password you created
it must be a min. of 8 characters with a capital, a number and a symbol.
CANNOT contain consecutive numbers, no first, middle or last name of the student.
GEDU
U s e r n a m e: firstname.lastname@gedu.sd73.bc.ca
For example: luke.skywalker@gedu.sd73.bc.ca
P a s s w o r d: sd and student number
For example: sd01234567
To use GEDU account, you must use the Chrome browser on any computer or a Chromebook or Chrome apps on an ipad.
Troubleshooting
On the toolbar in Chrome, click on the 3 dots in the top right corner of the page. This will take you Chrome settings (2nd to last choice in the drop down menu).
In settings, find Passwords and remove all saved passwords for GEDU, My Ed and student zimbra. Again, tap the 3 dots to remove.
In the drop down menu, go to More Tools, then Clear Browsing data... choose “all time”.
Often students save passwords for email and My Ed. These programs have high standards for security, so if usernames and passwords are saved, these programs are going to be deactivated regardless of how many times they are reset.
Turn off the computer and turn it back on. By doing this you allow the computer to reset and start fresh.
Depending on your computer and the messages that you get, you may need to do this is the correct order.
Use YouTube to do your own troubleshooting.