Subsidized Registration Fees:
Because we believe in the value of adventure education / recreation therapy, and providing access to these resources, requests for discounts may be considered upon request. Before asking, please consider that we provide continual staff training/development, regularly scheduled inspection and maintenance, and that your fees help cover the cost of these obligations. 

Cancellation:

We understand that circumstances change, and we ask for open communication and problem-solving. 

• A refund minus the deposit can be issued with advance written notice via email at least 48 hours prior to your scheduled course time.

• In the event of cancellation on our end, a full refund with the deposit will be issued.

• No shows will result in being charged the deposit and remaining balance on the prep, clean and maintenance fee. Late fees will be added in as a result of continual lack of response from you.

Eligibility and Exclusion Criteria:

The excusal criteria will be the process used to excuse a participant from the camp. Reasons for excusal can include but are not limited to the following: 

• The participant does not present behaviors that adhere to the rules and expectations of camp. 

• The participant puts themselves or other campers in unsafe situations.

• The participant’s actions or behaviors require three or more staff to intervene and/or manage the situation.

Steps for Excusal

• 1. The Camp Counselor who observed the behavior will document it on the Daily Debrief Sheet and give a verbal opportunity for correction to the parent/guardian(s) when the participant is picked up, or to the adult camper.

• 2. The Camp Counselor or Camp Coordinator follows up with the parent/guardian(s) or adult camper within the following day to see how any discussion within the family may have gone.

• 3. If the undesired behavior continues, another verbal opportunity will be given to the parent/guardian or adult camper by the Camp Coordinator. The Camp Director or Challenge Center Supervisor will document the incident(s), the opportunities for correction, and their respective dates in an email to be sent to the parent/guardian(s) or adult camper, CCing the Expressive Therapy Manager. 

• 4. If the undesired behavior persists, the incident will be reviewed by a committee composed of the Camp Coordinator, Challenge Center Supervisor and the Expressive Therapy Manager. If a decision for excusal is reached, the participant will be excused from camp by the Challenge Center Supervisor. The excusal will be emailed to the parent/guardian(s) or adult camper, CCing the Expressive Therapy Manager and the Senior Director of Clinical Operations. Fees for any remaining full weeks will be refunded.

• 5. The family has the right to appeal their case to the Expressive Therapy Manager and/or the Senior Director of Clinical Operations. If the case cannot be resolved with either of these two, the family or adult camper has the right to submit a complaint to be recorded by the Patient Advocate.