Dear Guardian, 

Please click on the links below for guidelines in relation to downloading and troubleshooting the eBook.

Screenshots and screen records are very helpful when trying to solve any issues, and I recommend you send them to the support email support and CC cnidhrisceoil@gcldrive.com.

Ticket Educate: support@educate.ie

Ticket Folens: support@folens.ie

***Often the iPad needs to be updated, and if you are your student wants help with this, contact cnidhrisceoil@gcldrive.com.

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 Folens: How do I redeem or access my complimentary student eBook(s)?

Folens Customer Support Help Center home page

https://educate.ie/app/

eBooks

Username: School email

Password Bl1: Created by the student themselves

Password Bl2: luimnigh22

Password Bl3: luimnigh21

Trouble shooting: Restart iPad, log-in again, download at home.

If the issues continue take some screenshots and email Folens/Educate agus CC cnidhrisceoil@gcldrive.com please. 

Ticket Educate: support@educate.ie

Ticket Folens: support@folens.ie