Embedded Files
Q: What is my Username and Password?
Q: What is my Username and Password?
A: You need to create an account with a password of your choosing. Please make sure that you are using the email address that the district has on file in Alma.
Q: Why is the app asking for a School ID\Code?
Q: Why is the app asking for a School ID\Code?
The SchoolMessenger info center app does not require an ID or Code to function. If you are being asked for this, you have clicked on Groups by mistake.
Q: Where do I find the app to download?
Q: Where do I find the app to download?
A: Please click on the image below to download the appropriate app for your device.
Q: Do I still need to send in a written note?
Q: Do I still need to send in a written note?
A: No, absences reported through SafeArrival do not require a note to be sent into school.
Q: Why don't I see Attendance in the menu?
Q: Why don't I see Attendance in the menu?
A: Make sure the email address you used to sign up in School Messenger is the same one you have on file in Alma. Please contact our technology support at techsupport@garnetvalley.org if you need help updating your email address in ALMA.
Q: Why don't I see one of my students?
Q: Why don't I see one of my students?
A: Make sure the email address you used to sign up in School Messenger is the same one you have on file in Alma. Please contact our technology support at techsupport@garnetvalley.org if you need help updating your email address in ALMA.
Q: What Notifications will I receive?
Q: What Notifications will I receive?
A: You will receive an email notification as soon as you enter an absence for your child.
Q: Why does Alma still show the absence as unexcused?
Q: Why does Alma still show the absence as unexcused?
A: The absence will show as unexcused until the data is transferred between SafeArrival and Alma, usually at the end of the day.
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