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This page contains links to help you register and use the Microsoft Self Service password reset on your mobile phone.
You will need to be connected to your own personal home Wifi or mobile network to reset your password.
If you know your College password, then you can connect to the College’s wifi system to get registered.
Option 1: How to register your mobile phone number for password reset – this should work for all mobile phones that can receive text messages
Option 1: How to register your mobile phone number for password reset – this should work for all mobile phones that can receive text messages
Option 2: How to use the Microsoft Authenticator App for password reset – for newer mobile phones
Option 2: How to use the Microsoft Authenticator App for password reset – for newer mobile phones
How to use the password reset/account recover
How to use the password reset/account recover
What if my mobile phone number changes?
What if my mobile phone number changes?
You can login to change your mobile number, and check preferences by visiting:
https://myaccount.microsoft.com/
If you are logged into a College computer this link will ‘just work’ and you will be logged in automatically.
If you login on an Apple Mac, Games Design PC or your own computer or mobile, the login will ask you for your email address.
You must type in your student username and @suffolk.ac.uk. For example: stu-123456@suffolk.ac.uk.
You will then be asked for your username and password.
The MyAccounts page will provide you links for:
Security Info – to keep your mobile number and app settings up to date.
Password – to change your password if you need to
Devices – if you need to add/remove a mobile phone from your profile
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