• Parents can top up  and view consumption through GEMS Parent Portal via website https://connect.gemseducation.com or GEMS Connect App (Shopping section)

• All student data is held in this portal without the need to create a secondary account

• All existing student account balances will be transferred to the Parent Portal (Existing student balances will be transferred as opening balance to the new Parent Portal)

• Catering Payment is accessed from the ‘fees’ drop-down option in website https://connect.gemseducation.com or Shopping section of GEMS Connect App.

• Parents can top up via credit or debit card through the system and balances will be immediately available for student spend

• Parents can also use the cash top up facility in the schools, and this will be reflected in the parent portal catering balance

• Parents can also check recent catering balance top up history from the fees drop down options

• Transaction history will also be updated to allow parents to review their children daily spend

• The New Students doesn’t need to register to Slices as they will have an account once they have the Gems Parent Portal and it is under the category of “CATERING”.

• Any parent queries can be directed to the customer service team at Slices customersupport@slices.ae 

Food Order link 

Online Ordering opens every Tuesday at 11AM and closes every Friday at 11 AM.

1. Parents open link and select the food for each day of the following week.

2. Parents will then confirm:

• Student Name 

• Grade

• Homeroom (section) - if you do not know your child's section, please add Student ID.

• Parents contact details

• Click submit

3. Order cut off – Friday 10am of the preceding week

4. After the cut off time of ordering, online ordering form will no longer accept response/order

5. WhatsApp and email orders will not be acceptable

• Grade 6-12 students: Students will be able to purchase lunch at School Cafeteria. Students buying food at Cafeteria will remain in Cafeteria. Students who bring lunch from home, may eat in Green Veranda.

•  Should the students opt for home-made lunch, they must bring their own plastic safe utensils.

Dear Parents and Teachers,

As part of our continuous effort to provide a great service and improve your customer experience with Slices, we are happy to announce that our customer support system has been upgraded.

Please find below a step-by-step guide that gives you comprehensive instructions on how to use the new system. 

Our goal is to ensure that all concerns and questions are dealt with in a timely manner. The system allows customer to track the progress of their enquiry through a unique identification number. 

All customer services enquiries must be generated by going to,

https://pay.slices.ae/support/ticket/submit

A support ticket can also be raised by login in to your Slices account, and clicking on the support tab at the top right hand side of the page.

Thank you for your continued support.

Kind Regards,

Slices Support Team