Who Do I Contact?

Tech Services Ext: 22530

• ALL problems associated with the computer – know your computer name (right click on this pc (C: drive) open properties to see computer name)

  • forgot username and/or password,

  • can’t log on

  • configure email or printer

  • computer running slow

  • unlock account (teacher or student)

  • internet isn’t working

  • trust relationship error message

  • printer issues

  • installing any program or updating programs

  • Unable to access Eduphoria

• If tech services cannot help you then the issue will be forwarded to our district tech, who’s on campus on various days of the week

• Be sure to email me (clarissa.caro@aliefisd.net) so that I can keep track of the work orders and make sure they get fixed.

  • Room Number

  • Issue

Instructional Tech Specialist-Clarissa Caro Ext: 27816

• Inquire about instructional technology needs

• Assistance with integrating technology into your classroom and/or lessons

➔ Technology Training Assistance

➔ Setting up Video Conferences

➔ Need cables, surge protector, etc. (Also Mrs. Murray and Mrs. Samuel)

• Adding a Printer (Also Mrs. Murray)

• Google password reset

• Student Google and Hub Login Information

• Computer won’t turn on

• Assistance with Software Programs

  • Some examples are ESP (gradebook/report card), MS Office, Google, or any district purchased software

When to contact the Librarian, Ms. Murray – Ext: 27842

• Assistance integrating literacy resources into your classroom and/or lessons

• Learn how to utilize school research resources like databases and collaborative workspaces

• Destiny login and library resources

• Houston Public Library login/assistance

• Check out cameras, document cameras, and other tech items (Library Aide-Ms. Samuel )

• Making requests for research or special projects

When to contact the Secretary, Ms. Bryant Ext. 27803

• Dataport (network outlet on wall) is physically broken

  • State room, dataport number and location of dataport

• Telephone does not work (please troubleshoot before placing a work order)

  • State problem.

• Reset Voicemail Password

• Electrical Repairs

• TV Issues