FAQ

PREPARING TO REGISTER: BROWSER INFORMATION

JavaScript, Popups, and Clearing Your Cache

For best results, have JavaScript turned on in your browser and disable any popup blockers actively running. 

Please visit the Managing Browsers Answers Space for assistance with any browser related issues and clearing your cache.

MySlice Supported Browsers

In general, unless directed otherwise due to a known compatibility issue, it is best to use the latest current stable release of Chrome, Safari, Firefox or Edge. On mobile devices - Safari for iOS, and Chrome** for Android.

If you have any difficulty completing functions or services within these systems using the latest browser from the supported list, please contact SU's ITS Help Desk at 315.443.2677 or help@syr.edu. 

** Chrome is the only officially supported browser on Android devices; many android devices come with an alternate "android web browser" that can be branded by the vendor, often the icon is simply "internet". These browsers, and any browser other than Chrome, are specifically not supported. Download Google Chrome from the Google Play Store and replace the default browser.

PREPARING TO REGISTER: OTHER CONCERNS

Where is the Schedule of Classes?

Updated Schedule of Classes

Updated Course Timetable

Where can I find my registration appointment?

You will find your individual registration start time in OrangeAbroad > Registration Appointment and Instructions. 

You can also find appointments in MySlice > Enrollment Dates. Strasbourg appointments are on the Flex Long Classes line.

All Strasbourg students’ online registration appointments expire at 3:00 pm Eastern US time on Friday, June 12.

I won’t have access to a computer when my registration appointment starts. What should I do?

You should get online to register as soon as possible once your appointment starts. This will give you the best chance of getting your preferred course schedule. If you do not register during the online registration period June 9-12, our office will assist you with registering administratively for the minimum 12-credits required to study abroad from courses still available at that time. 

I’m a visiting student. Where do I find my SUID number?

1. Log into your OrangeAbroad portal

2. Click on the menu (3 horizontal lines ☰ icon) on the left-hand side of the application

3. On the pull-down menu click “Applicant”

4. Along the top bar click on “Profile”

5. Your SUID is a 9-digit number down on the left

How do visiting students activate their Net IDs?

Follow the instructions at the NetID Self-Service portal. 

Help! I’ve forgotten my Net ID and/or password. What should I do?

Go to the NetID Self-Service portal.

If you've received email to your SU email account (it's definitely been sent!), your NetID is what precedes @syr.edu in your email address. 

I have an Advising, Bursar or other registration hold on my record. What should I do?

Our office cannot remove holds. You must resolve the hold with the office that has placed the hold. In MySlice > Student Home > Holds, click on the link of the hold to find contact info. 

How do I add classes to my Shopping Cart in MySlice?

Review Shopping Cart in STEP TWO: Get Ready

I don’t remember the courses I listed on my Course Preference Form. Where can I find them?

You received an email with your responses quite immediately after submitting the Course Preference Form. Check your SU email inbox or the one that you entered to the form.

May I register for a course that I didn’t list on my Course Preference Form?

Yes, as long as you are eligible for it (for example, meet any prerequisite). Syracuse Abroad recommends you discuss any changes to your academic plan with your academic advisor(s) if you have questions for how a course will count toward your degree progress. If you plan to take an online class through main campus or College of Professional Studies, you must wait for that registration appointment to be available and our office must be aware that you are planning to participate in a course not offered abroad. Any registration that does not follow this process may be administratively dropped. 

Can I register for classes that meet back-to-back?

Yes, for all of our Center offerings. If you are also taking classes at a local university, the Strasbourg Academic Office will help ensure that your final schedule builds in enough time to get to/from all your classes.

What if I want to take two classes that overlap in meeting times?

You cannot register for classes when there is a time conflict. You need to be available for the entire meeting time of each class. Select the course you most want to take.

REGISTERING

When should I register?

As soon as your appointment allows! The earlier you get online to register, the better your chances of getting into your first-choice courses.

Appointments for SU Strasbourg students start at noon Eastern time on Tuesday, June 9.

Find your individual registration start time in OrangeAbroad > Registration Appointment and Instructions. 

You can also find appointments in MySlice > Enrollment Dates. Strasbourg appointments are on the Flex Long line.

How do I register?

Log in to MySlice > Enrollment > Enroll/Drop/Adjust Classes. You can find detailed instructions on how to register in STEP THREE: Register!

Do not SEARCH for classes! Do not use Schedule Builder! These are by far the most common errors made during online registration for Syracuse Abroad classes! 

Instead, enter the five-digit class number associated with each class (see next question).

Where do I find the 5-digit class number I need to register for a class?

You can find the five-digit class numbers in the first column of the updated Schedule of Classes. 

There are no class numbers for some courses (listed as ADMIN). How can I register without a class number?  

• All courses listed as ADMIN instead of a 5-digit code are added by Syracuse Abroad to student schedules. You may not self-enroll in one of these. 

• Syracuse Abroad will administratively add the required CAS 200 course.

• Syracuse Abroad will administratively add required courses for those in special programs. 

• Internship courses are not registered online since placements are often determined after online registration. Confirmed internships will be added administratively to student schedules and may include swapping a course already enrolled.  

• Local university courses are registered once students are abroad. 

How many courses should/can I register for?

All Strasbourg students must register for at least 12 credits to meet the minimum required by the program and France immigration, including at least one French course.

During online registration, the system will prevent you from registering for more than 17 credits unless you requested to take additional credits. Please contact cjenn101@syr.edu if you need to register for more than 17 credits asap. Requests made during online registration will not be immediately available and delay registration in that additional course! 

Please note that if you intend to register for any credit amount over 19, those credits count toward your total semester credits and are subject to additional per-credit tuition charges. For detailed information, see the latest Tuition, Fees, and Related Policies Bulletin.

A course that I requested on my CPF no longer appears on the schedule. Why?

On occasion, a course may be cancelled due to insufficient demand after review of all Course Preference forms.

Cancelled courses are listed in STEP ONE: Review Updates.

Why is a course listed with the correct title but the wrong departmental prefix?

Check the Schedule of Classes. If the class number is highlighted in grey, this is a cross-listed course, and the course is registered under another prefix (it is the same class!). A single class number for all prefixes provides the maximum number of available seats for the class. You will be able to correct your registration once you get to Strasbourg so that it reflects the subject prefix you want or need.

Why can't I enroll in a class if I can see there are spaces available?

• Some classes have seats reserved for specific populations. If this is the case, although you will see that the class is open, seats are available only to specific populations. 

• If you don’t meet the criteria for enrollment (based on pre-reqs, language level placement, restricted to special program), MySlice will indicate to you that the class is full.

What should I do if a course is full?

Select an alternative course. Continue to attempt to register for the course through the registration appointment.

There are no waitlists for Strasbourg courses. 

If you are closed out of a course that you need following the close of online registration, review STEP FOUR: After Registration. 

I am getting an error message that says a requisite is not met for the class I want to take. What should I do?

Review the information in STEP TWO, under sub-heading: Check Prerequisites for the process you should follow.

I’m getting an error message that I don’t understand. Why can’t I register?

If you can’t register for a course that is currently in your Shopping Cart, first try removing it from your cart and then re-add it. If you continue to have problems, review Troubleshooting and this video on Common Enrollment Error Messages. If this doesn’t address your problem, email Christi Jennings with the error message you receive (a screenshot is always helpful!).

AFTER REGISTRATION

What should I do if I didn’t get into a course I need?

Do NOT email the professor of the class or the SU department! They cannot waive you into a class. 

• Review the information in STEP FOUR: After Online Registration and send a Need Verification Form to your academic advisor for completion as soon as possible. Forms must be received by the deadline for review so don't delay in getting this going if needed!

I want to make a change to my schedule. When can I do this?

Make any changes you want during the registration period. Once your registration appointment ends on Friday, June 12 at 3:00 pm Eastern time, you will have to wait until the schedule adjustment period in Strasbourg to make changes. You will receive more information on academic deadlines and the process for schedule adjustment during Orientation.

Why was a course dropped from my schedule?

Our office may remove you from any class for which you are deemed ineligible (e.g. don’t meet the prerequisite or enrolled in a main campus or College of Professional Studies class without confirmation from our office). Syracuse Abroad makes every attempt to notify students via their syr.edu email, so be sure to regularly read your syr.edu messages!