Unit 4 - Customer Service in Travel and Tourism
Unit 4 - Customer Service in Travel and Tourism
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Unit 4 - Customer Service in Travel and Tourism
This unit enables learners to gain understanding of how excellent customer service contributes to the success of travel and tourism organisations. Learners will develop knowledge and skills to provide customer service and achieve sales in travel and tourism situations.
Assessment - A range of written work looking at how travel organisations reform in terms of service along with and practical assessment in customer service situations
COMPUTER SAYS NO
COMPUTER SAYS NO
Customer service can have a huge impact on our experiences. 65% of people who have poor customer service will not return
Activity - Review the video
What does Carol do well?
What does Carol do wrong?
What would you do differently?
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