FAQ

Frequently Asked Questions

Here's a list of the questions that we've received using the Support Form. If your question isn't addressed here, please submit it!

Adding decor to your scene

Question:

Is it possible to insert decorative elements such as windows, doors or similar in my virtual gallery on Unity? If so, how?

Answer:

Yes! Adding decorative elements into your Unity scene is just about the same as adding any other element, it's just about hunting down a model that fits your scene and positioning it so that it looks natural. Read more here: http://resources.learninglab.xyz/simple/people/casey-c/cc-decorativeelements-unity

Downloading and importing assets

Question:

How do I download and import 3D assets from model sites?

Answer:

Unity tends to be a little bit finicky on how it would like to import your models. Added to this, there isn't a singular format that has been normalized as the go-to option for delivering 3D models. So when you go to download a model from an open source site, you might find a combination of several different options. See this page to learn about your options and decide which is best for you:

http://resources.learninglab.xyz/simple/people/casey-c/cc-unity-models

Unity Installation Bugs

Question:

I've downloaded Unity, signed in, but when I try to download the actually parts of unity they continue to fail to download. I go to installs > add > select Unity.2019.3.10f1 > select Visual Studio for mac, mac build support, and documentation. The install begins (after I clear enough space on my drive each time), and then it fails. I don't know what's going on.

Answer:

That's so frustrating! There is a bug in Unity Hub's install that seems to pop up every once in a while. Though, unfortunately, it seems that Unity hasn't officially acknowledged this as a problem, it has definitely been documented as something that happens. Read on for some troubleshooting help:

http://resources.learninglab.xyz/simple/people/casey-c/cc-troubleshoot-unityinstall

Recording a tour

Question:

How do I film a tour of my gallery as a first person character? I completed my gallery and now I'd like to record the tour.

Answer:

Great question! We've updated this website with a tutorial or you can find it on Casey's page here.

Models with weird texture

Question:

I have several models that show up in Unity all white without skin/texture, or with textures that look strange. I made sure that I dragged every file from the 'source' folder of the model into Unity. Would you be able to take a look at the models and see if I am missing a file or doing something incorrectly?

Answer:

Some things that may be going wrong include:

make sure you are opening all of the zip files (within zip files) once you've downloaded the model from Sketchfab
make sure you're adding the .obj file from the source file to your Unity scene
and be sure to build your material from the images that come along with the .obj files.

For more troubleshooting tips, check out this page that LL team member Casey Cann put together.

Measuring in Unity

Question:

I have imported some artifacts from Sketchfab, but they are in all sorts of sizes that are not necessarily to scale. I would like to make them in scale with each other, but I do not know how to get the measurements right? Is there a ruler in Unity or perhaps an absolute size that I could adjust?

Answer:

Yes! Excellent question! We've updated this website with a tutorial. Here's the video tutorial.

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