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What are full email headers?
In email messages, headers contain the addresses of all the computer systems that have relayed a message in between you and the message's sender. Each computer that forwards the message along its route adds a line of information to the headers. Usually you do not see these full headers, as they can be fairly long and thus are not displayed along with the common "From:", "To:", "Subject:", and "Date:" headers. The information provided in the full headers allows you to determine where a message actually came from, and how it got to your computer. This is sometimes necessary because the address you see on the "From:" line can be spoofed, or faked.
When you report a potential phishing scam to the IT Help Desk, IT staff has to be able to analyze the message and determine its impact.
Follow the steps below to forward emails with full headers.
Outlook 2016 Client
Outlook 2016 Client
Click on the email in your inbox
In the "Response" tab, click "More"
Click "Forward as Attachment" in the drop down menu
Outlook Web App
Outlook Web App
Start a new email
Click on the expand icon to open the new email in a new window
Click on the scam email in your inbox and drag into the window of your new email
Gmail
Gmail
With the suspicious email open, click on the three dots in the top right-hand corner
Click "Show Original"
Click "Copy to Clipboard"
Paste into the new email to the Help Desk
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