FREQUENTLY ASKED QUESTIONS

GENERAL

Where can I view samples of your wall panels in Asia?

Currently, only our Singapore HQ at 1 Tampines Industrial Dr, #02-03, Singapore 528546 is fully set up for viewing. While our Bali showroom is almost completed. 

How do I visit your showroom in Singapore?

Firstly, to ensure that your trip to our showroom is fulfilling. We highly recommend booking an appointment, so we can anticipate and attach a professional product consultant with you. Finally, the directions to our showroom can also be found on the same page.

PRODUCTS

What are the key benefits of using your 3D decorative wall panels?

Our 3D decorative wall panels offer a modern and stylish alternative to traditional wall coverings. They are easy to install, lightweight, and highly durable. Which means you save time and labour costs, as they are pre-cast and require minimal preparation.

What materials are used in the production of the wall panels?

Our wall panels are made from high-quality materials like Polyurethane, Resin, Ultra High Performance Concrete, Natural stones, etc. This ensures that the panels are lightweight and durable. Please refer to each category for further details.

How do I install the wall panels? 

While our wall panels are easy to manage, and would require lesser manpower to install. We recommend hiring professionals as they'll have the right equipment for cutting, levelling and adhering the panels to your wall with precision. 

Can the wall panels be used in both residential and commercial settings?

Our 3D decorative wall panels are versatile and suitable for both residential and commercial applications. They can be used in living rooms, bedrooms, offices, restaurants, and retail spaces.

What sizes and designs are available for the wall panels?

Our wall panels come in a variety of sizes and designs to suit any style or space. You can find detailed information on available designs and dimensions in our product catalogue.

How long does it take to install the wall panels compared to traditional methods?

Compared to traditional wall coverings, our precast 3D wall panels can be installed up to 50% faster, saving you time and labour costs.

How long does it take to install the wall panels compared to traditional methods?

Our wall panels are low maintenance and can be easily cleaned with a damp cloth and mild detergent. Avoid using abrasive cleaning agents or tools that may damage the surface.

What is the lifespan of the wall panels?

Our 3D decorative wall panels are designed to last for years with proper care and maintenance. They are highly durable and most of our wall panels are fire and waterproof.

Can the wall panels be used for outdoor applications or in high-humidity environments like bathrooms?

Our product has been tested and certified for different environments, and most of our popular categories are fire and waterproof. We do advise you to reach us for product installation advice when installing in countries where temperatures can approach freezing.

Do you offer a warranty or guarantee for your wall panels?

No, we do not offer a warranty on our wall panels. However, we offer a 30-day refund of defective or damaged wall panels. 

How does the 30-day refund work?

Customers are required to check their products within 30-days upon receiving them. Upon finding a defective or damaged wall panel, they are required to take a photo of the specific wall panel(s) and send them to us. We will initiate the refund within 14 working days. Refunds are only restricted to wall panels and are not applicable to costs on shipping.

Are there any certifications or industry standards that your wall panels adhere to?

Yes, please refer to the individual categories in our product catalogue.

Can I request a custom design or size for the wall panels?

We accept custom design and size requests on a case-by-case basis. Please contact our customer support team to discuss.

Are your products available immediately?

We require min. 10 days of production after an order is placed, and larger orders may require additional processing time. Availability does not consider shipping time. So we advise our customers to plan their projects' lead time with these in mind. Do note, that once order is confirmed and payment has been made - products will be sent for production, and no changes can be made during this process. Any changes made after production has initiated, the customer will be required to bear the cost of the new selection.

What are your HS product codes?

• 3925900000   Fibreglass Reinforced Polymer Board (FRP)

• 6808000000   Cement Decorative Board

• 3925900000   PU Veneer

• 6810199000   Art Cement Board

• 6810191000   Soft Stone

• 6905900000   Foam Ceramic

• 6810199000   Translucent Art Cement  

• 7016909000   Crystal Brick 

• 6802999000   Metal Plated Stone

• 4411132900   Fusion Panel

• 6810199000   Cement Brick

• 7219900000 Stainless Steel

Do you provide samples?

Yes, we can arrange samples at USD15/pc (subject to availability – it may take 7 days of production). Samples that are full sized, will be priced at cost. Dimension for sample size varies from 200·200 mm to 200·300 mm. There will be additional charges for air freight depending on the sample weight and size & quantity you choose and may cost from USD100 onwards. Maximum up to 10 pcs per order.​

Where can I make purchases?

Please refer to our catalogue and submit a quotation request.​

What is the minimum order quantity?

Please refer to each individual product category for the minimum order quantity (MOQ).

IMPORTANT: We recommend an additional 10% buffer on the products you order with us. This is to avoid any unforeseen circumstances e.g. damage during delivery, insufficient material due to measurement errors, change of design plan, etc. We will not be liable for the above aforementioned if it occurs.

How much do the wall panels cost, and are there any bulk discounts available?

 Please refer to our product catalogue for pricing details. We offer bulk discounts for larger orders or to our resellers.  Submit an enquiry to work with us today.

SHIPPING

What are your shipping options, and how long does shipping take?

We offer various shipping options (Freight and Air). Delivery times may vary depending on your location and the shipping method chosen. Please refer to "What are your shipping charges and delivery time?" for more details.

Do you ship to my country?

Please reach out to our sales team for more information.

What are your shipping charges and delivery time?

Shipping time and charges for sea freight to various destinations worldwide can vary significantly based on several factors, including the destination port, shipping lines used, and the choice of service (LCL or FCL). Below is a rough estimate of the shipping times and costs for some major destinations. Please note that these are approximate values and may not accurately represent current rates and shipping times. 

IMPORTANT 

• Shipping time does not include port clearance once it arrives at your destination. Each country has regulations that can delay or quicken when our wall panels arrive to you.

• ​Shipping prices can also fluctuate because of seasonality, shipping line capacity, and fluctuations in fuel prices.

United States (West Coast)

• Shipping time: 30 - 40 days

• Shipping charges: $1,000-$4,000 per 20ft container

United States (East Coast)

• Shipping time: 30 - 40 days

• Shipping charges: $1,500-$5,000 per 20ft container

Europe (Northern)

• Shipping time: 35 - 40 days

• Shipping charges: $1,000-$4,000 per 20ft container

Europe (Southern)

• Shipping time:  35 - 40 days

• Shipping charges: $1,000-$4,000 per 20ft container

Australia

• Shipping time: 15 - 30 days

• Shipping charges: $800-$3,500 per 20ft container

India

• Shipping time: 50 - 60 days

• Shipping charges: $500-$2,500 per 20ft container

South America

• Shipping time: 45 - 60 days

• Shipping charges: $1,500-$5,000 per 20ft container

Africa

• Shipping time: 30 - 45 days

• Shipping charges: $1,500-$5,000 per 20ft container

PARTNERSHIPS

What is the Reseller Program?

Built for enterprising individuals and entities, who will be responsible to resell and meet the market demand of our products in their country. It starts with a long-term vision of identifying market fit for their country with a purchase of our premium wall panel samples. The reseller will benefit from exclusive prices on materials, trade discounts and special benefits, an account manager, and Fusion Design Singapore's products.

What support and resources do you provide for your Reseller?

We provide our resellers with product training, and ongoing support to ensure their success. This includes exclusive reseller prices, trade discounts, cash backs and an account manager.

What is the Industry Professionals Program (IPP)?

Built for professionals in interior design or architecture, who have found the advantage of being able to let clients feel and experience samples of our wall panels before they decide on their purchase. By showcasing our sample wall panels in their showrooms, they automatically become an exclusive lifetime member of the industry professionals program and enjoy exclusive prices and a 1.5 hr live product training.

How can I become a Reseller of your 3D decorative wall panels?

To become a reseller of our 3D decorative wall panels, please submit an enquiry to our partnerships team.

Please note the following: ​

• A reseller should have full confidence in our products and the lifecycle of being a customer. Which is why we advise all potential resellers to have worked with the team at Fusion Design Singapore, and our products, prior to joining us as a reseller.

• As connections and experience is highly relevant in the wall decorative industry, we do not advise resellers with no prior experience in the interior/exterior design industry to become a reseller.

What is included in the Sample Kit?

250+ of our wall panels that have been curated to represent our diverse product portfolio. The Sample Kit showcases various materials, textures, finishes, colours, and designs, providing a complete overview of our offerings.

What is the difference between the Reseller Program and the Industry Professionals Program?

Individuals or companies in the reseller program are responsible for the reselling of our products. While those in the industrial professional program are beneficiaries to exclusive prices when they order from us.

DISCLAIMER

The information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. 

Please note, any advice given by our staff will be based on the information provided at the time by the customer and therefore Fusion Design will only be responsible for the advice based on the information provided during the meetings/conversations held during the consultation prior to purchase with the presence of the Fusion Design Team.

Fusion Design can no longer be held liable after purchases are made and/or received and the information provided prior had changed due to internal meetings/conversations held by the client without the presence of the Fusion Design team.

Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. 

Fusion Design will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Fusion Design, you agree to accept the risks that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary. For example: The colour 'White' varies across different materials/categories within our product range, thus its application on the material would affect its final presentation of the colour 'White'.