Court Q™ 3.0 is a lean design, software as a Services (SaaS) suite, developed to meet the four Perspectives of the High-Performance Court Framework.
Court Q™ 3.0 can immediately improve operating performance
and the overall experience for court stakeholders from customers to judges, by:
Eliminating or reducing labor-intensive paper processes with human-centered digital integration and automation will significantly reduce organizational drag, in turn freeing up resources necessary to assure equitable and consistent distribution of justice.
Overview of Court Q's suite of high-performance court software as a service solution.
Court Q™ is a Software as a Service application. We offer two uniquely designed court queue management solutions. A version for Probate and Family court and version for Municipal and Trial Courts. We understand, not all courts are the same. To that end courts with customized solutions will find a tutorial library when they click the "Help" button on the Set-Up admin.
Average time to set up / configure software 15 minutes.
Average time for staff to learn software 15 minutes.
Support Contact: clientservices@courthousetechnology.com or by Text 203-715-4780
Mobile View
Remote or in Court
Probate and Family Court Q™ 3.0 tutorial series will cover Admin account set-up, new user set up and authentication. Queue Manager review of features, functions that optimize workflow improving the customer journey.
Average time to set up and configure 15 minutes. Average time to learn software 15 minutes.
BREAK THROUGH: Court Q is the only software solution that tracks and reports case transaction times. Case time can be broken down by individual customers, points of engagement in your workflow and by users. Average Wait Time or transaction time report, is excellent for benchmarking performance improvement and allocating resources. Report by date range, by case type, by queue. Transaction time by case type in a specific queue.
Many other reports.
Admin account set-up including new user set up and authentication, set up of department queues, set up of courtroom queues, interactive SMS messaging (optional).
Digital Daily Docket integration with Master CASE Call™ digital Queuing display directory. Digital Daily Docket format and functions with Self Serve Kiosk Case Look-up for defendants, attorneys, and walk-in court customers.
Integration with CASE Call™ court case virtual queue management. Overview of operating efficiencies and court customer satisfaction.
15 Minute set up time
Setting up departments and Courtroom queues
Setting-up interactive SMS messaging
User management and authentication
Set Up Manage Reason and Case Type
Case File
Case CALL™ Digital Display Directory
Courtroom flow
Set Up time 15 minutes
CASE Call court clerk's interface makes it easy for clerks to manage, modify and prioritizes cases in addition to summoning customers when their case is ready to be heard.
Digital Docket™court customer and attorney check-in feature.
Check-in process on the Queue Manager screen
Managing court customers in queue
Managing court customers with attorneys
Digital virtual workflow
Interactive SMS notification & virtual queuing
Case file feature
Case CALL™ digital display directory and customer queuing
Walkthrough on setting up the Walk-in Check-in kiosk to optimize customer flow.
Kiosk Check-in function
Reasons selector
"Walk in Queue designation
Virtual queuing
Case CALL™ digital Queuing Directory
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