CARRIER Certifications

2023 certification for Aetna MA/MAPD and SilverScript PDP begins June 29

Are you planning to sell individual Aetna MA/MAPD or SilverScript PDP products this AEP? Certification is the first step to becoming ready-to-sell, so plan to certify early!

You'll be able to access 2023 certification options starting on June 29 at AetnaMedicareProducerCertification.com.

What's new?

This year, there will be two certification options to choose from.

AHIP Medicare training

Certification option #1

• This option includes AHIP Medicare training, along with several Aetna-specific training courses (available in English and Spanish).

• AHIP Medicare training is discounted if taken directly through AetnaMedicareProducerCertification.com.

• Cost: $125.

Aetna/SilverScript-only training

(New) Certification option #2

• This new option allows you to bypass the AHIP Medicare training component and complete an alternative Aetna/SilverScript-only training instead, along with several Aetna-specific training courses (available in English and Spanish).

• This no-cost certification option is for agents who want to sell only Aetna MA/MAPD or SilverScript PDP products, exclusively.

• Cost: $0.

Mark your calendar

Remember, certification is an annual requirement, so plan to visit AetnaMedicareProducerCertification.com starting June 29. Watch your inbox for additional details and instructions later this month.

Questions?

Contact Aetna Medicare Broker Services at 1-866-714-9301 or BrokerSupport@aetna.com.

Get Certified to See Amerigroup Medicare Advantage Plans With These Helpful Tips!

Our Medicare Advantage Certification Training Site opens June 28, 2022

Whether you choose to complete Medicare Advantage certification training via our AHIP (America's Health Insurance Plans) or NAHU (National Association of Health Underwriters) training options, these tips will help you start fast and finish strong!

Have these items handy, then click GetCertified.Anthem.com to get started!

• Last 4 digits of your SSN & Date of birth

• Your NPN Number Number

• Company Name

• Phone Number

• Email Address

• Mailing Address

Certification Reminders

• Start by going to GetCertified.Anthem.com on or after Tuesday June 28,2022

• After clicking on the Medicare Certification Center link and signing in, enter access code External-SelfReg (include the hyphen with no extra spaces).

• Once the core Medicare training is completed. be sure to complete Compliance and Product training courses for each product you intend to sell.

June 22, 2022 | Medicare | Group and Retail

ALL MARKETS

*Hill Country to Stay in BCBSTX Networks

Update: Through determined efforts on both sides, we’ve reached an agreement with Hill Country Memorial Hospital in Fredericksburg. Hill Country will remain in the following networks:

• Par Plan

• Blue Choice PPO^SM

• Blue Essentials^SM

More Information: For the latest information, please contact your Blue Cross and Blue Shield of Texas (BCBSTX) representative with any questions or concerns.

MEDICARE

AHIP Certification Is Now Open

This week, producers should receive an email announcing that the AHIP certification curriculum is available.

What you need to know:

• The AHIP curriculum must be completed by all individual producers and subproducers in order to sell MAPD and PDP policies for the 2023 enrollment year.

• Additional required training offered through BCBSTX will be available beginning June 29. Another email with details and a link to the BCBSTX training will be sent on June 29.

• Both the AHIP and BCBSTX training must be completed to be deemed certified.

• If you did not receive this email, please notify your BCBSTX regional sales manager. You can still access the AHIP certification through the AHIP link above.

Beginning Member ‘Age-In’ Lead-Nurturing Campaign

Thousands of our members will turn age 65 over the next 12 months. Our goal is to retain members once they retire and no longer have employer-sponsored health care. To “keep them Blue,” we are launching an email campaign to generate Medicare leads. Once the campaign starts, it will continue to engage new members every month.

How it works: The outreach targets members who opted into the Age-In campaign.

• The first email is sent to members who are 12 months away from their 65th birthday. The content encourages them to think about retirement and consider which Medicare plan would be right for them.

• Similar emails will be sent seven months, three months and then one month before the members turn 65.

• Members are encouraged to contact customer service and visit the Stay with Blue^SM website to get additional information and complete a personal timeline to retirement.

AllianceRx Walgreens Prime Is Now AllianceRx Walgreens Pharmacy

Beginning June 24, 2022: AllianceRx Walgreens Prime prescription home delivery service is changing its name and logo to AllianceRx Walgreens Pharmacy.

The details:

• This is solely just a name change. There are no changes in services (including customer service phone numbers), terms or conditions.

• AllianceRx Walgreens Pharmacy has been communicating this change to members in their prescription shipments.

• Existing printed materials in Medicare Advantage and PDP welcome kits can still be used with the former name. However, all new materials printed for 2023 will reflect the new name.

GROUP AND RETAIL

*ACA Preventive Services Contraceptive Changes: Condom Coverage and Exception Process

Applies to Non-Grandfathered Group and Individual members

Based on guidance from the federal government, we’re updating the pharmacy benefit contraceptive coverage.

What’s changing: We’re covering condoms without cost sharing, and simplifying the process for members to get an exception. Review the details and effective dates.

Small Group and Mid-Market Sales and Renewal Kits

Find all the tips, tools, forms and product information to sell or renew your Small (1-50) and Mid-Market (51-150) Groups.

Next Small Group deadlines:

• August 1 renewals: paperwork is due July 5

• Sept. 1 renewals: paperwork is due Aug. 2

• See all 2022 due dates .

Strengthen Your Medicare Sales Skills at Boot Camp Training

Each 30-minute webinar focuses on one key topic to help grow your business. You’ll learn about Medicare, selling products, marketing materials and resources available to help you.

Attend the sessions:

• June 23: Digital Sales Kits

• June 28: Extra benefits and optional Supplemental benefits

Join us: Get the webinar details, links and full schedule .

Making Re-Contracting Easy For You

Beginning July 1, 2022

Ease of doing business is important to us at Cigna. In fact, it’s a priority. One of the ways we are improving is by executing new contracting agreements that better match how we do business today. Because of this, we must re-contract the majority of our broker partners, including you.

We know your time is valuable and want to make the re-contracting process as easy and as smooth as possible. With this in mind, we have included a contract module in the certification process for 2023. Here is what you need to know:



• The new contract will be included in a module to be completed at Cigna’s Producers’ University alongside your other required annual 2023 Certification modules.

Agents:

• Please note that in order to be considered ready to sell for 2023, the re-contracting module must be completed prior to making any 2023 sales along with all other required modules and licensing requirements.

• If you choose not to sign the new contract, you will be ineligible to sell Cigna Medicare plans for the 2023 plan year and your contract and appointments will be terminated following the December 31, 2022 deadline.

• Please note that in order for you to remain active and to continue receiving any future renewal compensation, the re-contracting module must be completed and signed by December 31, 2022.

We value your partnership and are glad you are part of the Cigna Medicare family. If you have any questions, please reach out to the CARL Team.

CERTIFICATION & RECERTIFICATION

Humana Plan Year 2023 MAPD & PDP Initial Certification and Recertification are Now Open

Dear Agents and Leaders,

Considering selling Humana MAPD and PDP products this year? Great! As of Tuesday, June 28th at 12 PM EST, Humana Certification and Recertification options are open!

Deadlines:

Initial Certification will remain open until next summer.

Recertification Deadline: November 30th, 2022

General Details:

Whether you’re certifying for the first time or recertifying for the 10th, you’ll need to complete both Humana-specific training and AHIP or NAHU. You will have 6 attempts to pass either the AHIP or NAHU test, but may only take one of the two options. The AHIP test requires a 90% to pass, and NAHU requires an 85% to pass. Exclusive Partner agents will also have a new way to meet the CMS training requirement via Humana’s own CMS required training. Agents will be provided details about all their new training options when they enroll in their PY23 Certification or Recertification course in Humana MarketPoint University (HMU).

Note: Our Spanish version will be delayed until after the June 28th launch. Look for additional communications on the Spanish version.

Certification-only: Agents who complete the 2023 Initial Certification are allowed to sell plans with 2022 effective dates through 11/30/2022. Remember, all agents must complete all of Certification prior to selling Humana’s Medicare Advantage or PDP products.

AHIP

Choosing either AHIP or NAHU is required for both Certification and Recertification. When you purchase your AHIP test packages (3 test attempts per package) through the Certification/Recertification course on HMU, Humana offers you a discount. Your test packages will cost $125 rather than the $175 AHIP cost. Humana permits 6 attempts to pass. Should you need to purchase a second set of tests, you will receive the discount by repeating the process through HMU.

Important:

After completing the AHIP training, click the “send my exam completion to Humana” link at the bottom of your transcripts page. If you completed AHIP prior to beginning the Humana coursework, login to AHIP from the Humana course and transfer your score to Humana. Once your AHIP score has been received by Humana, you will be able to move forward and complete the Humana portion of the Certification or Recertification course.

Accessing and Transferring AHIP Scores Job Aid →

NAHU

Again, choosing either NAHU or AHIP is required for both Certification and Recertification. When you purchase your NAHU test package (comes with 6 test attempts) through the Certification/Recertification course on HMU, Humana offers you a discount. Your test packages will cost $90 rather than the $100 NAHU cost. You will have 6 attempts to pass. However, please note, NAHU is newer, and not all carriers accept NAHU. Please make sure to check the continually updating ‘NAHU Accepted Carriers List’ to confirm if NAHU is the right option for you.

Important:

After completing the NAHU training, your score will automatically be transferred to Humana as long as you have selected Humana on the carrier screen. If you completed NAHU prior to beginning the Humana coursework, login to NAHU from the Humana course to make sure Humana is listed on the carrier screen and save. Once your NAHU score has been received by Humana, you will be able to move forward and complete the Humana portion of the Certification or Recertification course.

Helpful Resources:

How to Complete Humana Certification & Recertification

Video Tour: The NEW Course Player in Humana MarketPoint University

How to Access and Transfer AHIP Score Job Aid

How to Access and Transfer NAHU Score Job Aid

Carriers accepting NAHU

We know you have choices when it comes to the plans you sell. Thank you for choosing Humana. We appreciate you. Don’t hesitate to talk to your recruiter or local support executive if you have any questions along the way!

Good luck this upcoming AEP!

Humana MarketPoint

For questions, please email Marketpointtraining@humana.com.

Not Available Yet

Molina Medicare

Certification Opens

Monday, June 27

We have some great things in store for 2023,

and we can't wait to share our plans with you!

Take the next steps today to make sure

you're Ready to Sell with Molina Medicare!

You'll complete your 2023 certification in two parts:

• AHIP or NAHU certification

• Molina certification: complete your annual training in Callidus and upload your AHIP or NAHU certificate

• If you are not taking your AHIP with Molina Healthcare, please remember to select transmit your certificate and select Molina Healthcare

Molina certification dates:

• Starting Monday 6/27, the 2023 certification in Callidus will be available.

• Your training link will only be valid for 60 days upon receipt.

AHIP certification special offer:

• For 2023, we are partnering with AHIP Medicare Training and offering a $50 discount if you sign up with us and pass the training.

• Get started here:

Molina AHIP site

What's next?

• You will receive an email with your 2023 certification invitation within two business days.

• Follow this step by step guide to completing your 2023 certification.

Callidus Job Aid

Don't delay; complete your certification today!

UnitedHealthcare 2023 Certifications Now Open

We are excited to share that starting today, you can certify to sell 2023 UnitedHealthcare Medicare Solutions products. We’ve streamlined the certification process so you can get started on passing your assessments faster.

New this year!

• All assessments are in ONE learning path in Learning Lab.

  • When you successfully pass all Base Level assessments including Medicare Basics (or transfer your passing AHIP score), Ethics and Compliance and AARP® you will be certified to sell non-Special Needs Medicare Advantage plans, stand-alone PDPs, and AARP Medicare Supplement Insurance plans.

  • Don’t forget to take any Next Level assessments if you want to sell D-SNP/C-SNP or conduct events*.

• The study guide now opens in a separate window for easier use and access. On some browsers, you may have to turn off pop-up blockers in order to open a separate window. This guide covers all the content you need to pass the assessment.

• AARP is now included in the Study Guide with a shorter standalone assessment.

• The Ethics and Compliance assessment is shorter.

• New “How to Certify” video and eLearning course.

• Link to Spanish language options directly from the learning path.

How to take certifications

• You can access certifications directly from the Jarvis homepage. Look for the link in the article scroll at the top of the page.

• Certification modules and tests are open 24 hours a day, seven days a week.

• You will have six attempts to complete an assessment with a minimum passing score of 85 percent.

• An attempt is counted when you complete the assessment or if you restart a previous attempt.

• Answer a question correctly and you’ll move immediately to the next question; answer a question incorrectly and you’ll receive feedback that it was wrong and then you will move to the next question.

• For more information, refer to the 2023 Certification User Guide on Learning Lab.

[For EDC Agents only]

UnitedHealthcare will once again accept AHIP’s Medicare + Fraud, Waste and Abuse Training, which satisfies the requirement for the UnitedHealthcare Medicare Solutions Certification module Medicare Basics Assessment (including Medicare Advantage, Prescription Drug and Medicare Supplement Plans). If you wish to receive the $50 discount on AHIP from UnitedHealthcare, you must access the AHIP/UHG co-branded website via the link on Jarvis>Knowledge Center>Learning Lab>Search “2023 UnitedHealthcare Certifications for AHIP.”

Thank you for your business. UnitedHealthcare is proud to help you and your members take full advantage of their plans and benefits.

*You must pass the D-SNP/C-SNP assessment before you can take the Events Basics assessment so that you are portfolio certified before conducting events.

Attention Valued Partners,

Wellcare would like to first and foremost thank you for your partnership in continuing to support our members, and your clients. We are excited to announce that we are a week away from the kick-off of the 2023 Annual Medicare Certification process!

In preparation for the PY2023 Medicare selling season, we want to provide you with some key dates to be aware of moving forward.

Please be on the lookout for more information on the 2023 Annual Certification Training process and other important communication, to ensure you are fully equipped to work with new and existing clients heading into the 2023 Medicare Annual Enrollment Period.

As always, we thank you for your continued partnership.

Key Dates - Plan Year 2023 (PY2023)
Please mark your calendars for the following important launch dates: