What is the CSOS act?
to provide for the establishment of the Community Schemes Ombud Service; to provide for its mandate and functions; and. to provide for a dispute resolution mechanism in community schemes; and. to provide for matters connected therewith
Who must register with CSOS?
In terms of the CSOS Act, read with Regulation 18(2)(a)(v) of the CSOS Regulations, all community schemes must be registered with the CSOS within 30 days after the incorporation of the community scheme or within 30 days of the coming into effect of the CSOS Regulations on the 7 October 2016
What does the CSOS levy cover?
The levies the CSOS is entitled to collect from community schemes should only be applied to the CSOS' other expenses, including proper record keeping, publishing orders and the training of conciliators, adjudicators and those involved in community schemes.
How is CSOS calculated?
The CSOS levy to be collected from the unit owners is calculated as “the lesser of R 40.00 or 2% of the amount by which the monthly levy charged by the Scheme exceeds R 500.00”
How do I lodge a complaint with CSOS?
Applications from Gauteng, North West and Limpopo can be emailed to gp-complaints@csos.org.za. Applications from Kwa-Zulu Natal, Mpumalanga and the Free State can be emailed to kzn-complaints@csos.org.za. Applications from the Eastern Cape, Western Cape and Northern Cape can be emailed to wc-complaints@csos.org.za.