Types of Emergencies

WATER SERVICE

We must have running hot water in order to serve guests as required by the health code. Operating without hot water is illegal and could result in fines and store closure.

If your store does not have water or the hot water is not working, immediately call for service and contact your Area Manager for instructions.

WATER DAMAGE

If there is a water leak or standing water in your store:

• If the safety of your team or the facility is threatened, call 911

• Call for service and immediately call your Area Manager and follow their instructions

• Mop up the water or limit its flow, if possible 

FIRE

1. Prepare ahead:

   • Make sure your extinguishers are inspected and charged

   • Train crew on fire safety

2. Fighting a Fire

   • According to the National Fire Protection Association, do not fight a fire if:

     1. • There is thick smoke

        • The fire is so hot you cannot get close to it

        • The flames are more than three feet high or wide

        • It could spread to dangerous materials or chemicals

   • If the fire is electrical or from an unknown source, notify the fire department even if you think the fire is out. A fire that is not completely out could smolder and then restart

   • Smother grease fires by covering them

   • Do not use water to extinguish grease or electrical fires

   • Do not allow fire or smoke to get between you and a safe exit

   • If you are caught in an area of smoke, crawl on the floor to a safe exit. The best air to breathe is near the floor

   • Evacuate the store if the fire is life threatening, or if panic or serious injury may result

   • When in doubt, evacuate and call 911

3. Fire Extinguisher Use

   • If the fire is small, you may be able to extinguish it. If there is any doubt that the below actions will be safe, call 911 and evacuate

   • Remember P.A.S.S:

     1. • Pull the pin on the extinguisher

        • Aim the extinguisher at the base of the fire

        • Squeeze the handle

        • Sweep from side to side at the base of the fire until it goes out. Shut off the extinguisher.

4. If there is smoldering, smoke, or a burning smell coming from in or around an electrical outlet—notify your Area Director immediately. If conditions get worse, call 911.

GAS LEAK

If you smell gas (a gas leak smells like rotten eggs):

1.        Evacuate the store

2.       From a safe location

a.      Call 911

b.      Contact your Area Manager

3.      Do not enter the store until the utility company or Area Manager says it is safe to do so

NATURAL DISASTERS

If a natural disaster is imminent (tornado, flood, hurricane, etc.):

1.        Always be aware of your surroundings

2.       Follow local emergency communications (Police or Fire Departments, Emergency Broadcasts, TV, Radio, Mobile Alerts, etc.)

3.      Your Area Manager will contact you if there are any Protein Bar & Kitchen-specific announcements or procedures, such as store closures

POWER OUTAGES

Power outages, depending on their duration, can cause serious disruption to our business. If a power outage occurs, follow these steps:

1.      Make sure your guests and the team are safe

2.     Contact your Area Manager immediately

3.     Keep cold foods as cold as possible. Keep all cooler doors closed. Move cold food to the walk-in cooler if possible.

a.       Record the time of outage on your Temp Log

4.     Take care of guests in line, but do not take additional guests from outside.

a.       Explain that it is against the health code to prepare any food when the power is out. Apologize for the inconvenience and ask if they would like you to call them if the power returns within 30 minutes.

b.      When the dining room is empty, lock the front door.

c.       If any guests arrive to pick up an order after the door is locked, allow them in to retrieve their order. Give them the order free of charge if the power is still out. Remember to lock the door when they leave.

d.      Keep your staff in case the power returns.