Frequently Asked Questions

Registration & Financials

• When does registration begin? Registration will open on www.schoolpay.com for Quarter 1 on 8/24/26.

• Why can't I see the activities on www.schoolpay.com ? Make sure you are logged in using your students information, and make sure it is between 8/24 and 8/28, if after 8/28 you will need to register for Quarter 2 activites during Quarter 2 registration period. 

• When do the activities begin?  The activities will begin the week of 8/31 Click here for the dates

• How do I pay for an activity? All payments must be processed directly through www.schoolpay.com at the time of registration.

• Is there a registration deadline? Yes, registration for Quarter 1 closes on 8/28/26 or once an activity reaches maximum capacity.

• What is the refund policy? We can not process refunds, so make sure of the activities and dates prior to payment.

Program Details & Contacts

• Who do I contact if I have a question about a specific activity? You will need to reach out to the "Host" of the activity to answer any specific questions about their sessions. You can click the name that is hyperlinked under the activity on the home page.

• Where do students go between the end of the school day and the start of the activity? Students will be dismissed directly from their classrooms to gym, then to the designated activity room where attendance will be taken.

Drop-Off & Pick-Up Logistics

• If the activity is before school, what time can I drop off? For Chorus, you would drop off between 6:55am and 7:10am.

• What if I am late for the 4:15pm car line? We will keep the car line open until 4:30pm or until the line has ended. However, after 4:30pm, if there are no cars in line, we will take all remaining students to the front office where a parent will need to walk in with an ID to release the student.

• What if I have to pick up from the front due to being late multiple times? We operate on a three-strikes rule for pick-ups: the first two times in a quarter will be a warning, but on the third time, the student will not be allowed to participate in the remaining dates for the quarter.

• Can my child walk or ride their bike home after an activity? Only when with a parent having a carline number are students permitted to walk or bike home after dismissal.

• Can someone else pick up my child? Yes, as long as they are listed as an authorized pickup person in your child’s school profile and present a valid photo ID, or if they have your child's official Mashburn carline tag

Attendance & Cancellations

• What happens if my child is absent from school on an activity day? If a student is absent from school, they cannot attend after-school activities on that day.

• Who do I notify if my child will skip an activity session but is at school? Please email both the classroom teacher and the activity Host so staff know your child should follow their regular dismissal routine.

• What if an activity session is canceled due to bad weather or an emergency? Make-up sessions will be communicated by the Host, or posted on the Home page of the Enrichment Activities.