Tech Support

First, check that:

• The charger or adapter cables are completely plugged in, both to your Chromebook and the wall.

• The power outlet is working.

If your Chromebook still won't charge:

1. Unplug your charger from the wall and your Chromebook.

2. Plug your charger back in to your Chromebook, then the wall.

3. Charge the device for at least 30 minutes.

4. Attempt to turn on the Chromebook again. 

• If this fails, the device will need to be replaced. 

If your camera isn't working, or if you see a message that says "No camera found":

1. Turn off your Chromebook, then turn it back on.

• If this fails, the device will need in-person technical support. 

1. Make sure sound isn't muted:

   • At the bottom right, select the time.

   • Adjust the volume using the slider.

2. Change the sound input or output:

   • At the bottom right, select the time.

   • Next to the volume slider, select the Right arrow .

   • Change where sound comes from (output) or where you speak into (input).

3. Unplug audio devices (like headphones or speakers) from your Chromebook.

• If this fails, the device will need to be Reset or Replaced by in-person technical support. 

If the volume or brightness keys don't work, you might be at the upper or lower limit for that setting.

If the backward or forward buttons don't work, check if the same icons in a web browser window are grayed out. For example, if the back button on a webpage is gray, the browser isn't aware of a page to move backward to.

If you're having other problems with your keyboard, try these steps:

1. Turn off the Chromebook, then back on.

• If this fails, the device will need to be Reset or Repaired by in-person technical support. 

If your touchpad stops working, try these steps:

• Make sure there is no dust or dirt on the touchpad.

• Press the Esc key several times.

• Drumroll your fingers on the touchpad for ten seconds.

• Turn your Chromebook off, then back on again.

• If this fails, the device will need in-person technical support. 

• The device will need to be Reset or Replaced by in-person technical support. 

1. At the bottom right, select the time.

2. Select Not Connected (WiFi Logo is here).
   Note: If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi.

3. Turn on Wi-Fi. 

4. Your Chromebook will automatically look for available networks and show them to you in a list.

5. Select the desired Wi-Fi network and connect to it. 

• Reach out to your teacher for help and they will help you get support.