Privacy Policy

Ffreedom Intermediary Infrastructure Private Limited (FIINFRA)

1. Introduction

Your privacy is important to Ffreedom Intermediary Infrastructure Private Limited ("FIINFRA"). We acknowledge and respect the personal information you share with us and are committed to maintaining its confidentiality and using it responsibly to provide better services to our customers.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and under what circumstances it may be disclosed.

If you do not agree with the collection or use of your information as described in this policy, please do not provide your personal information through our website.

2. Company Information

Ffreedom Intermediary Infrastructure Private Limited is a company incorporated under the Companies Act, 1956, bearing CIN U74999MH2013PTC245870, having its registered office at:

2nd Floor, Seagull House, Off Andheri–Kurla Road, Chakala, Andheri (East), Mumbai – 400099.

Hereinafter referred to as "FIINFRA", which expression shall include its successors and permitted assigns.

FIINFRA is a wholly owned subsidiary of Freedom Wealth Solutions Private Limited.

This policy applies to individuals, partnership firms, trusts, Hindu Undivided Families (HUFs), and body corporates holding an AMFI Registration Number (ARN) under the applicable laws and regulations of the Association of Mutual Funds in India (AMFI), wherever applicable.

3. Collection and Use of Personal Information

FIINFRA may collect and use the following categories of personal information:

Information about your use of our website.
Information provided by you during registration on https://fiinfra.in/.
Information provided for subscribing to our website services, including but not limited to:
- Name
- Date of Birth / Age
- Gender
- Business / Profession
- Family Details
- Investment / Portfolio Details
- PAN Number
- KYC Information
- Photograph
- Aadhaar Number
- Bank Account Details
- Demat Account Details
- Trading Account Details
Any other information that you voluntarily provide to FIINFRA.

We collect personal information only to the extent necessary to administer and provide our services effectively and to meet applicable legal and regulatory requirements.

Once you provide your information, FIINFRA and its affiliates may use it for the following purposes:

Customer verification and authentication.
Providing products and services.
Personalization of products and services.
Marketing and promotion of financial services and related products offered by FIINFRA, its associates, and affiliates.
Statistical analysis, reporting, and credit scoring.
Enforcement of contractual and other obligations.
Improving service quality and customer experience.
Other purposes necessary to provide efficient and high-quality services.

To improve our services, we may combine information provided through our website with information received through other channels.

4. Disclosure of Personal Information

FIINFRA may disclose your information without obtaining prior written consent where such disclosure is reasonably necessary or legally required, including:

To government agencies authorized under applicable laws for identity verification.
For the prevention, detection, investigation, prosecution, or punishment of offences, including cyber incidents.
To comply with applicable laws, regulations, legal obligations, or directions issued by competent authorities.
Where disclosure is required under an order issued in accordance with applicable law.

5. Automatically Collected Log File Information

When you visit or log in to our website to browse, read pages, or download information, our servers may automatically collect and store certain technical information.

This information generally does not directly identify you personally.

The information collected may include:

Browser type and version.
Operating System (Windows, Mac OS, etc.).
Internet Service Provider (ISP) domain name.
Date and time of your visit.
Pages accessed on our website.

We use this information to understand website usage patterns and improve our website's design, content, functionality, and overall browsing experience.

6. Cookie Policy

To enhance your online experience, FIINFRA uses cookies that store your preferences and provide information about your browsing behaviour.

Cookies help us understand customer interests, analyse website traffic, and improve our website.

By visiting our website, you acknowledge and accept the placement of cookies on your computer or handheld device, as described in this policy.

6.1 What Are Cookies?

A cookie is a small text file stored on your computer or handheld device by a website's server. Only the server that created the cookie can retrieve or read its contents.

Cookies may contain anonymous information, such as a unique identifier and website-related information.

Cookies help websites remember your preferences and browsing activity, making subsequent visits more convenient.

FIINFRA also uses cookies to track website traffic patterns and analyse how frequently visitors access different sections of the website.

Cookies may also help limit the number of advertisements displayed.

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies.

In addition to cookies, our website may use technical tracking methods, including web beacons. Web beacons are small pieces of data embedded in website images and are used to analyse website traffic and visitor activity.

7. Reasonable Security Practices for Protecting Information

FIINFRA uses commercially reasonable physical, managerial, and technical safeguards to maintain the integrity and security of personal information.

However, we cannot guarantee the absolute security of information transmitted over the internet. You transmit information at your own risk.

Once we receive your information, we make commercially reasonable efforts to protect it through appropriate security measures. Nevertheless, we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed due to a breach of physical, technical, or managerial safeguards.

To protect your privacy and security, we take reasonable steps to verify your identity before granting access to your account.

You are responsible for maintaining the confidentiality of your password, account credentials, and access to email communications received from us.

8. Data Deletion Policy

Users may request the deletion of their personal data by following the steps below:

8.1 Data Deletion Instructions

Sign in to the application.
Navigate to the Menu and select QMS.
Fill in all the required details in the relevant fields.
Submit the request.
The data deletion request will be forwarded to the technical team for processing.

Upon completion of the above process, your account will be closed and your personal data will be erased, subject to applicable legal and regulatory retention requirements.

8.2 Types of Data That May Be Deleted

The following categories of information may be deleted upon an eligible request:

Personal Data

Email Address
First Name and Last Name
Phone Number
Address
State / Province
ZIP / Postal Code
City

Usage Data

IP Address
Browser Type and Version

8.3 Data Retention Period

Personal Data will be retained only for as long as necessary to fulfil the purposes described in this Privacy Policy.

We may retain and use personal information to the extent necessary to:

Comply with applicable legal and regulatory obligations.
Resolve disputes.
Enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period and may be retained for internal analysis, security enhancement, service improvement, or where required by applicable law.

8.4 Verification Process

FIINFRA follows the following authentication methods to verify user identity:

Password-based authentication.
Biometric authentication.

8.5 Contact Information

For data deletion-related information, please visit:

9. Links to Other Websites

Our website may contain links to third-party websites.

FIINFRA is not responsible for the privacy policies or practices of third-party websites, as they are not under our control.

Some third-party websites may be co-branded with FIINFRA but may not be operated or maintained by us.

Once you leave our website, we recommend reviewing the applicable privacy policy of the third-party website to understand how your information may be collected and used.

10. Disclaimer Regarding Loss

Although FIINFRA takes appropriate steps to maintain the security of personal information collected from users, the open nature of the internet means that information may travel across networks without adequate security measures and may potentially be accessed by unauthorized persons.

FIINFRA shall not assume responsibility for losses or damages arising from privacy or security breaches involving personal information, subject to applicable law.

11. Changes to This Privacy Policy

FIINFRA reserves the right to update or modify this Privacy Policy from time to time.

Whenever changes are made, the revised policy will be published on our website:

https://fiinfra.in/

The changes will become effective upon publication.

Users are encouraged to review this page periodically to stay informed about the information we collect, how we use it, and the circumstances under which it may be disclosed.

12. Website Content and Intellectual Property

FIINFRA reserves the right to modify or alter the content of this website at any time.

The information available on this website is provided for informational purposes only. Users are advised to exercise their own judgment before making investment decisions.

Investments discussed or recommended may not be suitable for all investors. FIINFRA does not warrant the timeliness, accuracy, or quality of electronic content.

The website content may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed for any non-personal purpose without prior written permission from FIINFRA.

FIINFRA reserves the right to terminate subscriber or customer accounts that violate its proprietary rights and may initiate appropriate legal action where necessary.

13. Limitation of Responsibility for Technical Issues

FIINFRA and/or its affiliates shall not be responsible for damages arising from:

Performance failures or interruptions.
Errors or omissions.
Delays in transmission or operations.
Deletion or defects in services.
Computer viruses.
Communication line failures.
Unauthorized access to personal accounts.
Technical failures or software malfunctions.

14. Disclaimer

14.1 No Warranties

This website is provided on an "as is" basis without express or implied representations or warranties.

FIINFRA, its group companies, directors, employees, affiliates, and associates do not warrant that:

The website will be constantly available or available without interruption.
The information available on the website is complete, true, accurate, or free from misleading content.

14.2 Other Disclaimers

Without prejudice to the above, FIINFRA and its group companies, directors, employees, affiliates, and associates clarify that:

Information, analysis, and advice provided on this website represent the interpretation or views of the respective authors. FIINFRA shall not be liable for trades executed by customers based on such information.
Comparative indices made available on the website are indicative in nature and are not intended to influence customers' investment decisions.
FIINFRA does not independently verify or guarantee the accuracy or authenticity of such comparative results.
Nothing on this website constitutes investment, legal, financial, medical, or other professional advice. Users should consult an appropriate professional where required.

15. Disclaimer for Content, Information, and Reports

Documents and information available on this website do not constitute an offer or solicitation for the purchase or sale of any security or financial instrument, nor do they constitute official confirmation of any transaction.

FIINFRA and its group companies, directors, employees, affiliates, and associates shall not be responsible for any loss or damage arising from inadvertent errors in the information provided.

The information and documents are provided for assistance and informational purposes only and should not be treated as the sole basis for any decision. Users assume responsibility for the use of such information.

Distribution of documents or information may be restricted in certain jurisdictions. Persons accessing such information are responsible for understanding and complying with applicable restrictions.

Information provided is accurate only as of the date and time of publication. Future results or events may differ. Information may be changed without prior notice, and FIINFRA is not obligated to update or maintain all information in its current form.

16. Intellectual Property Rights

All layouts, designs, original artwork, concepts, and other intellectual property appearing on this website remain the property and copyright of Ffreedom Intermediary Infrastructure Private Limited.

No party may use such intellectual property in any form or for any purpose without the express written permission of the copyright holder.

17. Website Security

This is a private website owned by Ffreedom Intermediary Infrastructure Private Limited.

Unauthorized vulnerability scanning, security testing, or exploitation of the website is strictly prohibited.

FIINFRA reserves the right to initiate appropriate civil or criminal proceedings against individuals or entities found engaging in unauthorized scanning or exploitation, subject to applicable law.

18. Limitations of Liability

FIINFRA and/or its group companies, directors, employees, affiliates, and associates shall not be liable to users, whether under contract, tort, or any other applicable law, for losses arising from the contents of, use of, or connection with this website, including:

Any indirect, special, or consequential loss.
Loss of business, revenue, income, profits, or anticipated savings.
Loss of contracts or business relationships.
Loss of reputation or goodwill.
Loss or corruption of information or data.

Users acknowledge that FIINFRA has an interest in limiting the personal liability of its officers, employees, directors, affiliates, group companies, and associates in connection with website-related losses.

19. Reasonableness

Without prejudice to the foregoing provisions, users agree that the limitations of warranties and liability set out in this website disclaimer are reasonable and applicable to the extent permitted by law.

By using this website, users acknowledge and accept these limitations.

If you do not agree with these limitations, you should discontinue using the website.

20. Unenforceable Provisions

If any provision of this website disclaimer is found to be unenforceable under applicable law, the enforceability of the remaining provisions shall not be affected.

21. Governing Law and Jurisdiction

Your use of this website and any disputes arising from such use shall be governed by the laws of India.

You consent to the exclusive jurisdiction and venue of courts in Mumbai, Maharashtra, India, in relation to disputes arising out of or connected with the use of this website, subject to applicable law.

Use of this website is unauthorized in jurisdictions where the provisions of these terms and conditions cannot be given effect.

22. Acceptance of This Privacy Policy

This Privacy Policy is not intended to create contractual or other legal rights in favour of any user or viewer of https://fiinfra.in/ or any other party.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein, subject to applicable law.

If you do not agree with any of the terms mentioned in this Privacy Policy, please discontinue using the website.

Ffreedom Intermediary Infrastructure Private Limited (FIINFRA)

Website: https://fiinfra.in/

Registered Office: 2nd Floor, Seagull House, Off Andheri–Kurla Road, Chakala, Andheri (East), Mumbai – 400099.