Embedded Files
Service | Link to Official Info
Google Workspace | View Google Dashboard
Canvas LMS | View Canvas Status
Clever | View Clever Status
Adobe Creative Cloud | Adobe Status
Imagine Learning | Imagine Status
Renaissance Learning | Renaissance Status
Great Minds | Great Minds Status
It seems to be up.... what should I do now?
🛠️ Tech Troubleshooting 101
🛠️ Tech Troubleshooting 101
Try these 4 steps before submitting a Help Desk ticket. Most issues are resolved right here. Click the arrow to see the steps.
1. The "Hard" Refresh
1. The "Hard" Refresh
Sometimes your browser is just showing you an old, "stuck" version of a page.
Windows/ChromeOS: Press Ctrl + Shift + R
Mac: Press Cmd + Shift + R
iPad: Close the Safari/Chrome app completely and reopen it.
2. Clear Your "Digital Exhaust" (Cache & Cookies)
2. Clear Your "Digital Exhaust" (Cache & Cookies)
Browsers get "clogged" over time.
Go to your browser settings and Clear Browsing Data.
Tip: Set the time range to "All Time" and make sure "Cookies" and "Cached images" are checked. You will have to log back into your sites afterward!
3. Check Your "Pipe" (Internet Connection)
3. Check Your "Pipe" (Internet Connection)
If a site is slow or won't load, run a quick speed test at Fast.com.
Under 5 Mbps? You may experience lag in video (Canvas/Imagine Learning).
No connection? Toggle your Wi-Fi off and back on again.
4. The "Universal Fix" (Restart)
4. The "Universal Fix" (Restart)
It sounds like a cliché, but it works. Restarting your Chromebook, laptop, or iPad clears out background processes that might be hogging your device's memory (RAM). Restart at least once a week!
🛑 Still not working?
🛑 Still not working?
If you've checked the status table above and followed these five steps, please [Click Here to Submit a Help Desk Ticket].
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