Hotspots

For Issues with the Hotspot, please see the suggestions below from T-Mobile's website:

Check your Chromebook:

• Make sure it is within 15 feet of the hotspot.

• Try connecting a different computer or T-Mobile device to the hotspot. We can't support game systems, TVs, or non T-Mobile phones or tablets.

• Check that all timeout, power saving, or hibernate features are off.

• Test to see if it can successfully connect to other Wi-Fi networks. If not, the problem is not with the hotspot.

• Try accessing a different website or app. If they work are expected, the hotspot is not the problem.

• Close or disable any programs running in the background and clear the browser cache & history.

• Make sure it's connected to the right Wi-Fi network.

• If you are still having issues, please call TMobile using the number located on the hotspot.