If a student doesn’t have a signed AUP (Acceptable Use Policy) parents can now sign digitally! Digital Forms link on district page - Parents will need the student number for their child.

Chromebook Troubleshooting

Don't know where to start? Here's what to try:

Chromebook isn't charging? - Be sure the two parts of the cord are securely attached. Try multiple outlets. Do you get a red/orange charging light? That means it is charging, give it time.
The Chromebook is charged and won't power on? - Power Reset (shown below).
Chromebook is running really slow or giving you a message that it is full. - Remove Account or Clear the Cache (shown below).
Having email trouble? Go to the Email page.
Canvas trouble? go to the Canvas page.

Power Reset

If the Chromebook won't power on...

Be sure the Chromebook is fully charged.
Be sure all parts of the charger are fully connected.
When it's plugged in, do you see a light near the charger?
Do a Power Reset (see picture below).
If all the above doesn't work, try a Powerwash. (see picture to the right)

Remove Account

This will fix many problems and it's the first thing to try.

Sign out of the Chromebook using the button at the bottom.
Click the drop down arrow next to your name
Choose Remove Account (twice)
Log back in and all should work.

Reset Google Settings

The steps below seem to help straighten up a lot of problems that people are having. If you can't open a Google Doc or are getting a strange error, try this:

In Google Chrome click the 3 dots in the upper right
Go to settings
Type Reset in the top search bar
Scroll to the bottom and click “Restore to default settings”
Sign out of the Chromebook using the button at the bottom.
Remove your account (down arrow next to name and then click Remove twice)
Log back in and all should work.

Password Change

If you need to change your password and you know what it is, you can do that at fcps.net/changepassword.

If you don't know what you password is, any of your teachers or Mrs. Overstreet can change it for you.

Once you change your password, you will need to remove your account on the Chromebook before you will be able to login.

Be sure you are signed out.
Click the drop down arrow next to your name
Choose Remove Account (twice)
Then log back in.

Clearing the cache

Regularly clearing cache resolves many issues and is often the first step when troubleshooting. The documents below explain how to clear a browser cache on a Chromebook.

Chromebook skills every student should learn

When a teacher/technician needs remote access to your computer.

Remote Support-student.pdf

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