Google Troubleshooting
Google Issues
Some teachers and students are reporting issues with accessing Google Drive within Canvas. Please use this slide presentation and the included videos to troubleshoot the situation.
Workarounds for Google Problems
If the steps in the presentation do not work, try these workarounds for dealing with the problem until a solution is found.Â
Troubleshooting Common Canvas Issues
Document (10/20): Canvas Parent App Troubleshooting- Invalid Email/Password or Invalid Pairing Code
Presentation: When Google Stops Working in Canvas (the videos below for Parts I-III accompany this presentation)
Video: How to Remove a Google Drive Integration From Canvas (Part I)
Video: How to Remove a Canvas Integration from Google Drive (Part II)
Video: How to Register Google Drive Within Canvas (Part III)
Video (9/20): Clear your Cache in the Chrome Browser
Video (9/20): Enable Cookies in the Chrome Browser
Video (9/20): Allow an App to Access your Microphone and Webcam
Video (9/22) Changing the Dashboard View in Canvas -- change from the "List" view to the Card view.