This course is for students who have knowledge in the area of diagnosing and repairing of technological devices such as computers and networks. This is an introductory course. Students must be highly responsible individuals with the ability to work on their own without constant supervision. This course introduces a variety of tools and techniques to provide user support in help desk operations. Explores help desk concepts, customer service skills, troubleshooting problems, help desk operations and software needs, analysis, facilities management, and other topics related to end user support. Students will be taught how to troubleshoot basic malfunctioning computers, add components (RAM, etc.) to a computer, and replace malfunctioning computer parts (CD-ROM drives, hard drives, etc.). Students will also be responsible for working assigned tickets from the technology department. Students will train end users to use technology and troubleshoot networking problems. Students will gain a deeper understanding of networking concepts, computer support services; industry recognized certification training, advanced web design, social media marketing, and career exploration while organizing a student-run technology help desk.