Embedded Files
Introduction
Welcome to the Navigator Assistance user guide. Integrated into eZee Absolute, Navigator is engineered to enhance operational efficiency by streamlining task execution with intuitive voice and text commands. This guide provides detailed instructions on accessing and using Navigator’s features, including how to utilize proactive task insights for improved decision-making. Explore how Navigator can simplify your daily management tasks effectively.
Accessing the Navigator Assistance
The Navigator Assistance is seamlessly integrated within eZee Absolute.You can access it directly from the top bar of your eZee Absolute dashboard. No separate login is required.
Using the Chat and Voice-to-Text Features
Chat Interaction: Type your query or command in the chat interface to interact with the system.
Voice-to-Text:Activate the voice feature by clicking the microphone icon and speaking your request into the system.
Search Operations
Inventory Search
Find available rooms based on specific criteria such as date, date range, room type, etc, find a reservation based on status like "confirmed" reservation, "No-show" reservations.
Example Prompt: “Show me all confirmed reservations for today"
Rate Search/Rate Card
View room rates and rate cards based on dates, room types, amenities, etc.
Example Prompt: “View room rates for this week”
Guest Profile/Search/Statistics/Insight
Access guest profiles, search for specific guests, and analyze guest statistics for insights.
Example Prompt: “Print GR for Mr Dave with reservation number RES6”
Various Reports
Generate a variety of reports based on different inputs to gain valuable insights into hotel operations and performance.
Example Prompt: “How many reservations have been confirmed today?”
Example Prompt: “Generate today's revenue report”
Core Functionalities
View Reservation
Access details of a specific guest reservation.
Example Prompt: "View reservation for John Doe"
Print Invoice
Generate and print invoices for guests.
Example Prompt: "Print group invoice for Jack Traven"
Assign Room
Allocate rooms to guests based on availability and preferences.
Example Prompt: "Assign a deluxe room to Mr. Parker who is arriving today"
Room Move
Facilitate room changes for guests seamlessly.
Example Prompt: "Move guest Mr John Doe from room 105 to room D-101"
Amend Stay
Modify existing reservations as per guest requirements.
Example Prompt: "Extend Mr.Dave’s stay by two more nights"
Exchange Room
Provide a room upgrade for a guest.
Example Prompt: "Upgrade Mr Bhavin to a Twin room"
Suggestions/Alerts
Receive proactive suggestions and alerts for enhanced decision-making and guest management.
Review Analysis and Reply Suggestion: Analyze guest reviews and receive suggestions for replies.
Feedback
If you find that the Navigator Assistance is not providing the intended response even when the command is correctly formatted, we would appreciate your feedback. Your input helps us improve the accuracy and effectiveness of the Navigator Assistance. Please use the feedback option available in the Navigator interface to share any suggestions, comments, or concerns.
Troubleshooting
Encountering issues with the Navigator Assistance? Here are some common troubleshooting steps:
Check Connectivity: Ensure that your device is connected to the internet to access the Navigator Assistance.
Clear Cache and Cookies: Clearing your browser's cache and cookies can resolve many issues related to website functionality.
Update Browser: Make sure you are using the latest version of your web browser, as older versions may not support all features.
Contact Support: If you continue to experience issues, please reach out to our support team for assistance. You can contact us via email at [support email] or by phone at [support phone number].
Note: Preview Version
Please note that the Navigator Assistance is currently in its preview version. While it is fully functional for usage, it may undergo further enhancements and adjustments based on user feedback and testing. As such, certain features, functionalities, or limitations may change in subsequent versions.
FAQs
How do I access the Navigator Assistance?
The Navigator Assistance is seamlessly integrated into eZee Absolute.You can access it directly from the top bar of your eZee Absolute dashboard.
Is there a separate login required for using the Navigator Assistance?
No, there is no need for a separate login.The Navigator Assistance is part of your existing eZee Absolute environment.
How do I interact with the Navigator Assistance?
You can interact with the Navigator Assistance through both text and voice commands.Simply type your query or use the voice-to-text feature to communicate with the system.
Can I use the Navigator assistance on mobile devices?
Currently, the Navigator Assistance is not available on mobile devices. However, it is being developed for mobile compatibility and will be accessible on both desktop and mobile devices in the future.
Can the Navigator assistance handle multiple languages?
At the moment, the Navigator Assistance primarily supports English language commands.Support for additional languages may be added in the future.
What types of tasks can the Navigator Assistance assist with?
The Navigator Assistance can assist with various hotel management tasks including room assignments, guest management, generating reports, providing insights, and more.
Are the operations performed by Navigator Assistance restricted based on user roles and capabilities?
Yes, for security reasons, the operations performed by the Navigator Assistance are limited to the user roles and capabilities set within eZee Absolute. If a user does not have the right to access or perform a certain action, the Navigator Assistance will not be able to perform it either.
Is there a limit to the number of tasks I can perform with the Navigator assistance?
During its preview version, Navigator Assistance is free to use until a certain threshold is reached. Additional tokens may be obtained by contacting support.
How accurate are the responses from the Navigator assistance?
The Navigator Assistance leverages advanced AI technology to provide accurate and relevant responses. However, please note that the current version is a preview version, and while efforts have been made to ensure accuracy, occasional discrepancies may occur.
How can I troubleshoot if the Navigator assistance doesn't understand my command?
If the Navigator Assistance doesn't understand your command or if you encounter any issues, refer to the troubleshooting section of the user guide for guidance.
How can I seek further assistance apart from troubleshooting?
If you require additional assistance beyond troubleshooting, you can provide feedback using the feedback option available in the Navigator interface. Your feedback helps us improve the accuracy and effectiveness of the Navigator Assistance.
Navigator Assistance Action Reference
This table provides a current list of supported actions. Additional actions will be added as they become available.
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