Privacy Policy for OPS Genie
Effective Date: June 12, 2025
This Privacy Policy describes how FieldOps Studio ("we," "us," or "our") collects, uses, and discloses information through the "OPS Genie" mobile application (the "App").
1. Introduction to OPS Genie
OPS Genie is an in-house operational application designed for our ground force field sales executives. It facilitates the performance of operational activities and helps us monitor and improve the efficiency and effectiveness of our field operations, including BTL (Below-the-Line) marketing activities.
2. Acceptance of This Policy
By accessing or using the OPS Genie App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use the App.
3. Information We Collect
The OPS Genie App is designed to collect only the essential information necessary for operational management and performance measurement. We collect the following types of information:
Precise Location Information: We collect your precise geographical location data through your device's GPS and network information.
Purpose: This information is collected to:
Verify your presence at designated operational sites.
Monitor the movement and activity of field sales executives during working hours.
Assess the geographical coverage and reach of operational activities.
Identify active personnel and track work progress.
Images Captured via Device Camera: We collect images directly captured by you using your device's camera through the App.
Purpose: These images are collected to:
Document the completion of specific operational tasks.
Verify the proper execution of BTL marketing campaigns.
Provide visual evidence for performance evaluation and quality assurance.
We do not collect any other personal information through the App, such as your name, email address (beyond what is used for admin-created accounts), phone number, contacts, or other sensitive data directly from your device, nor do we track your general web Browse history or other apps installed on your device.
4. How Information is Collected
Precise Location: Your device's precise location is captured automatically by the App when you are using it to perform operational activities. This data may be collected in the background if the operational task requires continuous location monitoring (e.g., tracking a route), but primarily when the app is in active use.
Images: Images are captured directly by you using the in-app camera function. They are uploaded to our secure backend systems.
5. How We Use the Collected Information
The collected precise location data and images are used exclusively for the following internal operational purposes:
Performance Monitoring and Assessment: To evaluate the productivity and efficiency of field sales executives.
Operational Verification: To confirm the presence of personnel at specific locations and the completion of assigned tasks.
Quality Assurance for BTL Marketing: To verify that marketing activities are conducted correctly and effectively.
Workforce Management: To identify active personnel and manage operational deployments.
Troubleshooting and Support: To assist in resolving any operational issues or discrepancies.
6. Data Storage and Third-Party Services
Backend Services (Supabase): We use Supabase as our backend service provider. This means your collected location data and images are securely stored on Supabase's infrastructure. Supabase adheres to industry-standard security practices and provides a secure environment for your data. For more information on Supabase's data handling and security, please refer to their privacy policy.
No Other Third-Party Sharing: We do not share, sell, rent, or trade your precise location data or images with any other third-party companies, advertising networks, analytics providers, or any external entities. All collected data is for internal operational use only.
7. Data Security
We are committed to protecting the security of your information. We implement reasonable technical and organizational measures to safeguard the precise location data and images collected through the App against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption of data in transit (e.g., using HTTPS for communication with Supabase) and access controls at our backend.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
8. User Accounts and Data Management
Admin-Created Accounts: User accounts for the OPS Genie App are exclusively created by our internal administrators using your email and a unique passkey.
Data Creation and Deletion: All user data, including collected location information and images, is managed (created and deleted) by our internal administrators.To request the deletion of your account and associated data as required by app store policies, please contact your direct manager or email us at sales.support@excitel.com.
Data Retention: We retain the collected data for the duration of your employment with the company, and for a limited period thereafter as required by our internal record-keeping policiesÂ
9. Age Restriction
The OPS Genie App is intended for use by individuals who are 18 years of age or older. We do not knowingly collect information from individuals under the age of 18.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
sales.support@excitel.com