EV SOLUTION

EV Solutions Privacy Policy and Account Cancellation Policy

1.  Introduction

Welcome to EV Solutions! This Privacy Policy and Account Cancellation Policy outlines how we collect, use, protect, and manage your personal data, as well as the procedures for account cancellation. By using our services, you agree to the practices described in this document.

2.  Information We Collect

We collect and process the following types of personal data:

• Name

• Email Address

• Payment Details

• Vehicle Information

• Contact Information

3.  How We Use Your Data

We use the information collected for the following purposes:

1. Account Management: To create and maintain your user account.

2. Service Provision: To facilitate the use of EV charging stations.

3. Payment Processing: To process transactions and handle billing.

4. Customer Support: To assist you with inquiries and issues.

5. Communication: To send notifications, updates, or important service-related information.

6. Security and Fraud Prevention: To ensure the security of our platform and protect against unauthorized use.

4.  Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your data with:

• Payment Processors: To facilitate transactions securely.

• Legal Authorities: If required by Jordanian law or to comply with legal obligations.

• Service Providers: Trusted third-party providers who assist in operating our services (e.g., hosting providers, security services).

5.  Data Retention

• We retain your personal data as long as your account is active.

• After account cancellation, data will be retained for 30 days for reactivation purposes or to resolve pending transactions.

• After the 30-day period, your data will be permanently deleted, unless required by law to retain it longer.

6.  Data Security

We implement strict security measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and regular security audits.

7.  Your Rights
   
   You have the right to:
   1. Access Your Data: Request a copy of the data we hold about you.
   2. Correct Inaccuracies: Request corrections to inaccurate or incomplete data.
   3. Delete Your Data: Request the deletion of your personal data (subject to legal and operational requirements).
   4. Withdraw Consent: Withdraw your consent for data processing at any time.
   To exercise any of these rights, please contact Customer Support at appsupport@evsjo.com

Account Cancellation Policy

1. How to Cancel Your Account

You may cancel your EV Solutions account through:

1. The Account Settings section in the application.

2. Contacting Customer Support at appsupport@evsjo.com or calling +962-790-085686.

2. Data Retention and Deletion Upon Cancellation

• After cancellation, your account data will be retained for 30 days.

• During this period, you can reactivate your account.

• After 30 days, your data will be permanently deleted, unless legally required to retain it.

3. Reactivation Policy

• You can reactivate your account within 30 days of cancellation.

• After 30 days, reactivation is no longer possible, and you will need to create a new account.

4. Customer Support for Cancellation
      For any assistance with account cancellation, contact us at:

• Email: appsupport@evsjo.com

• Phone: +962-790-08586

Policy Updates

We may update this policy periodically. Changes will be communicated via email or in-app notifications. Continued use of EV Solutions indicates your acceptance of the updated policy.