Evergreen Payments Overview and FAQ
Evergreen Payments Overview
Evergreen Payments is an online portal used to manage your student’s purchases. You’ll be able to:
Add money to your student’s food service account
Purchase items online
Pay for fines and/or fees
Register for sports and/or activities
View/print/save your student’s receipts and purchasing history
Evergreen Payments is part of a software package called ‘InTouch Receipting and TouchBase Online Payments’ that Evergreen Public Schools has implemented to streamline the management, reporting, and accountability of your student’s financial record, as well as making it easy for you to pay student fines and fees, making a food service payment, or purchasing items - all in one portal.
As a customer, this application allows you to access your students’ account online using a computer, mobile device, or in person, at any one of our school locations.
The online payments application – Evergreen Payments – has been configured to use your Skyward Family Access username.
For parents with multiple students in the district, you’ll be able to see all of your students with your one username and password. Once you’ve signed in and selected your student, the shopping experience will be specific to that student.
TIP: You’ll see all of your students displayed in your student list, including yourself. You have a personal purchase record so you can make purchases for yourself such as donate to a club/activity, or sign up for a Community Education class (if applicable)
After you’ve signed in, select the student you want to shop for:
Once on your student dashboard, everything will be specific to your student. Here are the most common tools you should become familiar with:
A. Fines and/or Fees may be present on your student’s account. If your student has a fine/fee on their account, you will see a RED notification window – this is your key to look at, and pay, any fines or fees assessed to your students account. There are many reasons why a fine or fee may be present on your account, and selecting “VIEW” will display the detail specific to your student.
Note: If you have questions regarding a fine/fee assessed to your students account, please contact your student’s building or visit the “FAQ” section at the end of this document.
B. “Items at Students School” is where you’ll go to browse items available to your student for purchase. This should look familiar to you if you’re familiar with online shopping. Once you’ve selected items in the webstore, you can view/edit your cart, or proceed to checkout.
C. “Purchase History” is an on-demand tool for you to use to track your purchase history. This allows you to confirm prior purchases or confirm payment was delivered by your student to the building.
D. “Reprint Receipts” is a tool that allows you to print a single receipt rather than your full payment ledger (Purchase History)
The online payments portal is integrated with many other systems across the district, and as a result, the webstore items can be ‘flagged’ to limit what students can purchase items. Below are examples of what you may see in the webstore, and the reason(s) certain items look the way they do:
“Buy”
An item that’s available for purchase in the webstore will display a blue “Add” button – this means it’s available for purchase:
“Sold Out”
This notification will display if the quantity has been depleted on an item, or if the item is currently unavailable:
TIP: check the item description – there may be additional instructions for you regarding the item.
“Pay Fines”
This is displayed when an item is marked to restrict purchases for students with outstanding fines on their account. If you click the “Pay Fines” button, this will take you to the fine window where you can add all applicable fines to your cart. Once you’ve added the fines to your cart, you’ll be able to add the restricted item to the cart as well:
“Grade Restriction”
Items that are restricted to a specific grade, are only available to students enrolled in the listed grades. If you find your student is listed in the wrong grade, or the item you wish to purchase should be available to your student – please contact the school for more information.:
“Multipart Items/Combo Items”
If you find an item has multiple options available, this is a ‘Multipart item’ and you have the option to select what items you wish to add to the cart. If any of the checkboxes are greyed out/unavailable to edit, this means they are required:
“Donation Items/Food Service Items (variable prices)”
If an item is a ‘variable price’, this will allow you to place your own amount on the purchase. The most common examples of a variable priced item are: fundraisers, donations, and food service deposits:
FAQ - Frequently asked questions and answers
Q: Why can’t I login? - What should I do?
Your username for the Evergreen Payments portal has been configured to use your Skyward Family Access username. If you do not have a Skyward Family Access username or you don’t know it, please contact your student’s school office.
If you are a first time user and you are not getting the password setup email, please contact the school to make sure they have a valid email address on file for you in Skyward.
If you have successfully signed-in to Evergreen Payments in the past - remember that the password is CaSe SEnsiTive.
If your password still isn’t working, please try using the reset password link to have a password reset email sent to you. The password reset email will be sent to your email address that is on file in Skyward.
If you do not receive a password reset email, please contact your student’s school office to verify your email address that is on file in Skyward.
Note: If you did not have a valid email address on file in Skyward please allow Evergreen Payments overnight to update your account and then use the password reset feature to set up a new password.
Q: Can my friend or family member have access to make purchases for my student?
A: Only those that are registered to have a Skyward Family Access account and are linked to your student can have access to make purchases.
Q: Is my credit card data stored when I use the online payments application?
A: No – the online payments application does not store your card data under any circumstance. Evergreen Public Schools does not store your credit card data under any circumstance either. The online payments portal uses PCI-compliant processes and security protocols to ensure your data is protected while being processed. All payments are secure and protected.
Q: What card types are currently accepted online?
A: Evergreen Public Schools currently accepts VISA or MasterCard.
Q: I have a fine on my student’s account. Why would my student have a fine?
A: There are several reasons why your student may have a fine. The online payments application is integrated into each school’s finance office, and many other district systems send the online payments application data. The most common reasons for why a fine is on a student’s account are:
A: student lost or damaged a library/textbook
A: class fee wasn’t paid
A: student damaged school property
A: student didn’t pay a field trip fee, a club due, etc. on time.
Note: If there is a fine on your account, certain items may be restricted for purchase until the fine/fines are paid. Please contact your student’s school for more information.
Q: There is an item my student wants to purchase, but I don’t see it available in the store?
A: The web store offers many items to parents and students, but there are certain items that may require hands-on management. As a result, the item may not be available in the web store and will need to be purchased in person at the school. Also, some items may only be available during certain times of the year. Be sure to check in often!
Q: The app doesn’t seem to be working correctly - What should I do?
A: Try a different internet browser. Evergreen Payments works best in Google Chrome but other up to date browsers should work.
A: Try rebooting your device
A: Try using a different device
Q: I’m getting kicked out of the application before I complete my purchase. Why?
A: Your Evergreen Payments session will time-out after 20 minutes of inactivity. There will be no warning, it will just bounce you back to the login screen.
Note: Sports registration forms can be lengthy and must be filled in within the 20 minute window.
Q: I’m getting an error message that I don’t understand. What should I do?
A: Write down the exact error message and contact your school’s office. Your school office will try to assist or will take your information down and contact Support on your behalf.
Note: The district will do their best to assist with the function of the application but they cannot give technical support for non-district devices for liability reason.