FAQ

What do I do if I break my Chromebook?

If something is wrong with your chromebook, please create a Helpdesk ticket. Some issues may require an appointment to have your chromebook assessed by a technology analyst. Some issues may be repaired by Tech, others may require the device to be sent out. If the chromebook is beyond repair, it will need to be replaced, as per the Device Pledge.

What if someone else broke my Chromebook?

Regardless of the who, how, or why, if a chromebook is damaged, it must be repaired or replaced. Payment will be assessed between the students, parents, and/or school administration.

What do I do if I lost my chromebook, or believe it was stolen?

If you are unable to locate your chromebook, please contact the Technology Department and let us know, and we will do what we can to help you. Students who lose their chromebooks are responsible for replacing them.

What do I do if I can't log on to a device?

If you are not able to log on to any of our computers or chromebooks, please fill out a helpdesk ticket as soon as possible.

What do I do if I can’t remember my email password?

If you have another email address you can use, please fill out a helpdesk ticket or email Mrs. Buffa at buffa@epps.org. We will create a temporary password so that you may log back in and change it. Remember to change the password.



What do I do if I can’t remember my Student Portal username and/or password?

If you have forgotten your Student Portal password, please email Mrs. Buffa at buffa@epps.org.

What if my parents can't remember their Parent Portal information?

We do not give Parent Portal information to students. Your parents should contact Mrs. Buffa at buffa@epps.org or give her a call at 201-796-8700 ext. 2816. They can also fill out a helpdesk ticket.