In order to ensure that your computer is always in the best condition, we provide computer service services to your company. For computer service services, it depends on the computer problem because each problem has a different solution. It depends on whether it is repairing, upgrading or supplying computers and IT equipment. We provide several packages that your company can use based on your company's needs.
PACKAGE A – IMMEDIATE SERVICE (AD-HOC BASIS) AHS:
-this package is a budget package for companies that only need IT technical assistance temporarily.
Ø Service depends on the call. Services will only be provided by appointment.
Ø The technical assistant will only come after an appointment is made.
Ø Appointments are based on staff availability.
Ø The cost of repairing each computer depends on the type of damage and additional service charges at each visit.
Ø Only implement a one-time problem solution (one time problem solution).
Ø Limited scope of work and service.
Ø Suitable for companies that do not have a lot of computers and need less computer service and have a low budget.
Ø Does not require any contractual bond.
PACKAGE B- PERIODIC SERVICE (CONTRACT SERVICE MAINTENANCE - SLA BASIS) CSM:
-Periodical service is a service that has been set through a letter of commitment signed together. This package can save operating costs and service costs. In addition, you don't have to worry about damage to your computer system anymore because we are always with you to solve the problem together.
Ø Service is set with an agreed periodic schedule.
Ø There are several packages that can be chosen according to the needs and interests of your company.
Ø Our technical assistant will come to visit according to the schedule and time that has been set.
Ø The appointment is based on the selected package and discussion.
Ø It is like you have IT experts for your company (sub-contracted IT workers). You also don't need to hire permanent IT employees and it can save your company's management costs.
Ø Wider and more effective work and service scope.
Ø Suitable for companies that have more than 5 computers and have an internal network (LAN) to ensure that each computer and network is at an optimal level.
Ø Necessary for companies that care about smoothness and effectiveness in the company's operating system in order to increase productivity.