KEDB

Knowledge Error Database is a repository of known error and their remediation for the MDM application under review . It aims to facilitate the problem management of the application .

It helps to identify the cause of the issue and prevent it from occurring in future .In few scenarios where solution might be a lengthy process and involve time and other resources it would contain the temporary fix or workaround

Benefits

1. Application team can identify the issue and propose the resolution with minimum turn around time.

2. It helps the team to understand the severity of the issue and get the approval for any solution or work around to be implemented in production

3. It avoid the re-work of identifying the root cause

4. It bridge the skill gap among the team members

5.It is dynamic and can be constantly updated